<![CDATA[Wow, #eufymake being special again...]]>Wow, being special again...

I have new print head, so replacing it, but they want the old one back!

Just to be very clear here - this is NOT a warranty replacement - the print head is older than 3 months and so I HAD TO PAY for the new print head.

]]>https://forum.fedi.dk/topic/015feaa7-e6c0-4252-8d72-179415fd22f8/wow-eufymake-being-special-again...RSS for NodeMon, 05 Oct 2026 05:03:32 GMTMon, 07 Sep 2026 10:25:36 GMT60<![CDATA[Reply to Wow, #eufymake being special again... on Tue, 08 Sep 2026 08:59:10 GMT]]>Ya, backed down, a mistake...

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117234594620150255https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117234594620150255Tue, 08 Sep 2026 08:59:10 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Tue, 08 Sep 2026 08:10:59 GMT]]>@revk actually I meant it could be *their* issue, which implies the scam activity would happen inside their business perimeter (whether they're aware of it or not)

]]>https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117234405168126568https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117234405168126568Tue, 08 Sep 2026 08:10:59 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Tue, 08 Sep 2026 04:56:32 GMT]]>@interpipes sorry, it was like the 5th person saying that is normal for a warranty replacement. I was starting to get wound up. My bad.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117233640559723606https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117233640559723606Tue, 08 Sep 2026 04:56:32 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Tue, 08 Sep 2026 03:57:56 GMT]]>@jonatkins ah, I am not.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117233410164078027https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117233410164078027Tue, 08 Sep 2026 03:57:56 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 18:46:48 GMT]]>@revk Sounds like they think you're on eufyMake Care, where returning the old print head is required.

]]>https://forum.fedi.dk/post/https://mastodon.social/users/jonatkins/statuses/117231243019228525https://forum.fedi.dk/post/https://mastodon.social/users/jonatkins/statuses/117231243019228525Mon, 07 Sep 2026 18:46:48 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 18:25:59 GMT]]>@revk I was strongly considering a Bambu H2D last year, but then that company really went off the rails.

Ended up with a Snapmaker U1 instead... it should be able to do what I really wanted to do with the H2D.

]]>https://forum.fedi.dk/post/https://ioc.exchange/users/leon_p_smith/statuses/117231161137834727https://forum.fedi.dk/post/https://ioc.exchange/users/leon_p_smith/statuses/117231161137834727Mon, 07 Sep 2026 18:25:59 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 16:36:20 GMT]]>@revk OK that's very weird! Trying to be charitable to them, my best guess would be that maybe the on-duty support droid got confused about whether the replacement head was sent under warranty or not; I don't know enough of the conversation history (or how much of it they bothered to read) to know if that's plausible!

]]>https://forum.fedi.dk/post/https://mastodon.smears.org/users/mal3aby/statuses/117230729999023644https://forum.fedi.dk/post/https://mastodon.smears.org/users/mal3aby/statuses/117230729999023644Mon, 07 Sep 2026 16:36:20 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 16:08:41 GMT]]>@revk
Oh! I should have looked back at the thread.
There are companies that won't sell new parts without an exchange, but usually they make you send the part back first in such a case.

]]>https://forum.fedi.dk/post/https://mastodon.social/users/brouhaha/statuses/117230621244967536https://forum.fedi.dk/post/https://mastodon.social/users/brouhaha/statuses/117230621244967536Mon, 07 Sep 2026 16:08:41 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:46:20 GMT]]>@revk I didn't see any earlier toots on this matter and the toot I replied to didn't appear to be in a thread, so that much wasn't obvious to me I'm afraid

perhaps it is boilerplate pre-written text for their ticketing system closing out discussions which might have resulted in warranty replacement, though

]]>https://forum.fedi.dk/post/https://thx.gg/users/interpipes/statuses/117230533360283852https://forum.fedi.dk/post/https://thx.gg/users/interpipes/statuses/117230533360283852Mon, 07 Sep 2026 15:46:20 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:27:37 GMT]]>@brouhaha this was not a warranty replacement!

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230459792310111https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230459792310111Mon, 07 Sep 2026 15:27:37 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:23:09 GMT]]>@revk
It hadn't occurred to me that things might be different elsewhere, but in the US, it's fairly normal for warranty replacement of parts to require surrendering the part being replaced.

]]>https://forum.fedi.dk/post/https://mastodon.social/users/brouhaha/statuses/117230442210339251https://forum.fedi.dk/post/https://mastodon.social/users/brouhaha/statuses/117230442210339251Mon, 07 Sep 2026 15:23:09 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:12:12 GMT]]>@nuintari I understand, thanks.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230399133374828https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230399133374828Mon, 07 Sep 2026 15:12:12 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:04:49 GMT]]>@revk Oh, forgive me, this was not made clear by your initial post.

]]>https://forum.fedi.dk/post/https://mastodon.bsd.cafe/users/nuintari/statuses/117230370097219132https://forum.fedi.dk/post/https://mastodon.bsd.cafe/users/nuintari/statuses/117230370097219132Mon, 07 Sep 2026 15:04:49 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 15:00:07 GMT]]>@leon_p_smith Technically good

Legally, scammy, not so much.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230351614748534https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230351614748534Mon, 07 Sep 2026 15:00:07 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 14:54:36 GMT]]>@revk How has the EufyMake been for you otherwise?

I found the idea very curious, and then a week ago it struck me that the EufyMake is a strong candidate for a surprisingly tricky and difficult print project I struggled to get to manufactured 20 years ago.

The best I came up with 20 years ago was a certain $250k high-speed digital press, and most of the professional shops who had one weren't willing to use that machine to print on transparent plastic film as I needed. (Also some specialty toners would have helped a lot, though the machine had support for 5 or 6 colors, IIRC)

So now I know I do need a UV resin printer, and the EufyMake is the only prosumer-grade machine that's immediately available to me. Not looking forward to getting into yet another sketchy relationship with a manufacturer, though.

]]>https://forum.fedi.dk/post/https://ioc.exchange/users/leon_p_smith/statuses/117230329940561670https://forum.fedi.dk/post/https://ioc.exchange/users/leon_p_smith/statuses/117230329940561670Mon, 07 Sep 2026 14:54:36 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 14:32:14 GMT]]>@tobozo OK not their issue really. If I own something I own it. If I do something fraudulent with that - I am guilty of that. Simple.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230242013592396https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230242013592396Mon, 07 Sep 2026 14:32:14 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 14:11:49 GMT]]>@revk could it still be a parallel market opportunity? e.g. fix broken units, sell them back as new

]]>https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117230161730789541https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117230161730789541Mon, 07 Sep 2026 14:11:49 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 14:02:51 GMT]]>@revk @mansr If this is a new item that you have had to purchase then yes, all very different, I agree. And no need for aggressive wording either by them, though sometime techies lack a bit of smoothness!

]]>https://forum.fedi.dk/post/https://mastodon.social/users/DamonHD/statuses/117230126484085888https://forum.fedi.dk/post/https://mastodon.social/users/DamonHD/statuses/117230126484085888Mon, 07 Sep 2026 14:02:51 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:59:51 GMT]]>The question now, with gloves, if I do some sort of tear down on the old print head instead of returning it.

- Head under microscope.
- Take apart as much as possible.

etc.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230114651368670https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230114651368670Mon, 07 Sep 2026 13:59:51 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:56:17 GMT]]>@sborrill IT - WAS - NOT - A - WARRANTY - REPLACEMENT - I - PAID - FOR - NEW - PRINT - HEAD...

Sorry if this was confusing, I have edited the original post to be clear.

I did so before the post to which you replied, even.

I cannot rule out fediverse not making that clear.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230100620872661https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230100620872661Mon, 07 Sep 2026 13:56:17 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:55:13 GMT]]>@tobozo Sorry

I had said previously they were not warranty replacing, and did not realise it would be misunderstood.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230096449365351https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230096449365351Mon, 07 Sep 2026 13:55:13 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:54:52 GMT]]>@revk You have purchased a single print head, so have the rights to own a single print head at a time, I would say.

With PC/server hardware it is usual for a warranty to involve a swap-out, so you always return the faulty parts. The replacements you are sent may be refurbished. If you are concerned about data security, you can pay a little extra to retain faulty HDD/SDDs.

]]>https://forum.fedi.dk/post/https://justfollow.me.uk/users/sborrill/statuses/117230095054400216https://forum.fedi.dk/post/https://justfollow.me.uk/users/sborrill/statuses/117230095054400216Mon, 07 Sep 2026 13:54:52 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:54:11 GMT]]>@revk you know what I meant since you edited your post, thanks for clarifying anyway

]]>https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117230092373816513https://forum.fedi.dk/post/https://mastodon.social/users/tobozo/statuses/117230092373816513Mon, 07 Sep 2026 13:54:11 GMT<![CDATA[Reply to Wow, #eufymake being special again... on Mon, 07 Sep 2026 13:50:07 GMT]]>@tobozo Not sure what you mean?

I PAID for the new print head.

]]>https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230076415444613https://forum.fedi.dk/post/https://toot.me.uk/users/revk/statuses/117230076415444613Mon, 07 Sep 2026 13:50:07 GMT