<![CDATA[Great - my work Mastercard goes via a bank which has also fired everyone to rely on an AI bot that's even less helpful than their mediocre website FAQ 🤬]]>Great - my work Mastercard goes via a bank which has also fired everyone to rely on an AI bot that's even less helpful than their mediocre website FAQ 🤬

Also, as a colleague pointed out, since most callers now spend the better part of their time screaming I WANT TO TALK TO A HUMAN! at a bot that doesn't understand them, customer service call center data is completely fucked - but this will no doubt be ignored because it doesn't fit the AI narrative...

]]>https://forum.fedi.dk/topic/1a5b9391-e08b-42b4-8ac3-24fcb14657c6/great-my-work-mastercard-goes-via-a-bank-which-has-also-fired-everyone-to-rely-on-an-ai-bot-that-s-even-less-helpful-than-their-mediocre-website-faqRSS for NodeSun, 20 Sep 2026 17:01:11 GMTWed, 02 Sep 2026 11:33:46 GMT60