Allow me to translate: Starbucks want their business to be better run, but they don't want to pay for it & also want to look clever so they're grasping for easy fixes, like stacking AI on top of "outdated systems" instead of bringing them up to date.

It's like I've said many times; even companies that look like they ought to know how [thing] is done are usually held together with duct tape & paper clips.

#ai #business #tech