I don't want to laugh at someone's real distress but this IS very funny ...

[ertain@mast.linuxgamecast.com]

@Natasha_Jay Oh, it is to laugh. That's why chat bots like this need to be re-thought.

[woo@fosstodon.org]

@Natasha_Jay I believe that under British law, the customer is deemed to have made an offer (usually of what's on the price tag) and when the vendor accepts the offer, a binding contract is formed. Oh dear, how sad. This is why it's called "the bleeding edge".

[disisdeguey@expressional.social]

@Natasha_Jay Well could've been worse: chatbot offering everything for free.LOL
#noAI

[gareth@tenforward.social]

@Natasha_Jay
I had a quick look at the original post for this.

What actually happened was that the 80% off code it generated didn't work. The customer placed the order and put the code in a notes field demanding that it be honoured. The chat bot didn't have the ability to actually give discounts.

So while it's funny to read, in this case, the customer is just chancing it and I'd imagine any reasonable small claims court would not side with them.

[rachelthornsub@famichiki.jp]

@sellathechemist @Natasha_Jay Well, apparently chatbots are eager to please, and can be manipulated into saying absurd things.

[mxk@hachyderm.io]

@Frank_Juston safeguarding AI is a myth. Fundamentally you can't prevent attacks like that against LLMs.

[wtrmt@mastodon.social]

@gareth @Natasha_Jay the lesson is that the chatbot is always willing to please the user.

Chatbots are only a parrots that have no real knowledge about anything. Why would you put your business at risk with them?

[natasha_jay@tech.lgbt]

@gareth
Ah, I admit I wondered about it's integration into actual order pricing mechanisms!

Accidental mispricing doesn't have to be honoured anyway in most cases I've seen, so the result is not surprising but we will enter into new grey areas of liability in time.

[ethanr_@mastodon.social]

@gareth @Natasha_Jay

In this case wouldn’t the AI be considered a representative of the company, and any negotiations with them have to be honored?

[mrundkvist@archaeo.social]

@Natasha_Jay
I recently found an unfettered #LLM answering customer support email at a printer supplies company. Got it to write heavy metal lyrics, discuss Victor Hugo in French, write me a praise poem where I was described as a beloved father figure for everyone at the company.

#ai

[gareth@tenforward.social]

@EthanR_ @Natasha_Jay
I think it would depend on the court and the actual facts of the case.

If the transcription shows that the customer just asked the bot to show it could generate a code, then probably not.

If the chat bot came back with "this is a code that will give you 80% off any order in this store", we'll get a UK case of "is the AI bot considered a representative of the company?"

The site owner would probably argue that the customer placed the order for full price because when they put the code in it didn't work, so the cusomter was accepting the full price order. The fact the put a note in saying "I want 80% off and here's a random string of letters" is probably irrelevant.

I am not a lawyer, however.

I would seriously hope that if the OP is telling the truth about what happened and what was said, that they win the case. If there are other factors I'm not aware of, or if they've misrepresented things, maybe not. We'll have to wait and see (and since it relies on them posting on Reddit, we'll probably never hear about it again...)

[gooba42@mastodon.social]

@Natasha_Jay Eat the loss and learn the lesson. That's the only way forward.

When the rich (even the micro-rich like the small businesses) actually feel consequences for their actions is when we're on the path back to healthy society.

Pay humans a living wage to run your business or don't run a business at all. That's the solution.

[rationalgarde@det.social]

@mrundkvist 🤭 @Natasha_Jay

[xs4me2@mastodon.social]

@Natasha_Jay

Great, what could possibly go wrong!

[stux@mstdn.social]

@Natasha_Jay

That.
Is.
What.
You.
Get.

Sorry but i LOVE this!

[c_salem@mastodon.social]

@Natasha_Jay I'm shocked (sarcasm)!

[sgtpepere@ludosphere.fr]

@Natasha_Jay The end is scary: the user thinks the chatbot tried to impress the customer ...

[illuminatus@mstdn.social]

@Natasha_Jay I hope a lesson was learned.

[the5thcolumnist@mstdn.ca]

@Natasha_Jay

<<Don't worry. It's AI. It knows what it's doing. Trust it.>> #NOT

[vnkr@mastodon.social]

@mxk @Frank_Juston AI firewalls exist.