A response to recent reporting in Germany, in service of clarity and accountability:
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We understand the trust that people put in Signal, and how devastating this kind of social engineering can be. While it’s true that all messaging platforms are susceptible to scammers and phishing that betrays people’s trust and convinces them to “unlock the front door” where no backdoor exists, we are looking to do everything we can to help people avoid and detect such scams. 7/
"all messaging platforms"?! /cc @c998a573 -
@energisch_ @signalapp with e2ee?
@yetzt rather automatically Block any accountname with Signal & Support in it?
@signalapp -
@jtb @stagerabbit @ahltorp @davep @signalapp Banks and others regularly call me up and ask me to identify myself to them, ie give the unknown caller my credentials. And cannot see the problem in training their customers to comply.
@EarthOrgUK @jtb @ahltorp @davep @signalapp Both my life insurance company and my overseas bank want me to send copies of my passport and proof of address over unencrypted email. When I complain, they say I should password protect the file and send the password in a separate unencrypted email to the same address.
Even if I find a way to send it securely, based on this, I doubt they store it securely.
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@EarthOrgUK @jtb @ahltorp @davep @signalapp Both my life insurance company and my overseas bank want me to send copies of my passport and proof of address over unencrypted email. When I complain, they say I should password protect the file and send the password in a separate unencrypted email to the same address.
Even if I find a way to send it securely, based on this, I doubt they store it securely.
@EarthOrgUK @jtb @ahltorp @davep @signalapp And they've locked my account for KYC reasons until I do it. Damned if you do, damned if you don't.
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@MFennVT @signalapp uncheck pin reminder in setting accounts.
@GOKUSHRM @MFennVT @signalapp why would you want to do that?
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For the time being, please stay vigilant against phishing and account takeover attempts. Remember that no one from Signal Support will ever send you a message request or ask for your registration verification code or Signal PIN. For an added layer of protection, you can enable Registration Lock in your Signal Settings (Account -> Registration Lock). 8/
@signalapp what about a "government mode" which needs a second account to be involved to do these things.
Of course it needs to be set up, which is then not done by politicians because too cumbersome. -
@GOKUSHRM @MFennVT @signalapp why would you want to do that?
@chisop @MFennVT @signalapp to avoid pop-up box
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@stagerabbit @ahltorp @davep @signalapp ok i withdraw my remark as I didn't see the dialog. If it said "verify pin" someone might have done that without thinking
@jtb @stagerabbit @ahltorp @davep @signalapp You still get those bona fide people on the phone who ask 'can you confirm your ...' (dob, account number, whatever), who then expect you to *give* them the detail for them to check. So it's not surprising that people can be tricked into 'confirming' online.
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@EarthOrgUK @jtb @ahltorp @davep @signalapp Both my life insurance company and my overseas bank want me to send copies of my passport and proof of address over unencrypted email. When I complain, they say I should password protect the file and send the password in a separate unencrypted email to the same address.
Even if I find a way to send it securely, based on this, I doubt they store it securely.
@stagerabbit @EarthOrgUK @jtb @ahltorp @signalapp
That is awful practice. -
@stagerabbit @EarthOrgUK @jtb @ahltorp @signalapp
That is awful practice.@davep @EarthOrgUK @jtb @ahltorp @signalapp We're talking about the sector that holds our life savings and limits passwords to 8-12 alpha numeric characters and until recently no form of 2FA. Not sure why this surprises you. (If this isn't the case elsewhere, it's still the case in Japan, where I live. Not super impressed by my Canadian banks either, tbh.)
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@davep @EarthOrgUK @jtb @ahltorp @signalapp We're talking about the sector that holds our life savings and limits passwords to 8-12 alpha numeric characters and until recently no form of 2FA. Not sure why this surprises you. (If this isn't the case elsewhere, it's still the case in Japan, where I live. Not super impressed by my Canadian banks either, tbh.)
@stagerabbit @EarthOrgUK @jtb @ahltorp @signalapp
At least I had to physically go to my local post office to activate my digital identity here in France. -
A response to recent reporting in Germany, in service of clarity and accountability:
First, it’s important to be precise when it comes to critical infrastructure like Signal. Signal was not “hacked” — in that our encryption, infrastructure, and the integrity of the app’s code was not compromised. 1/
Is there any OFFICIAL statement in GERMAN?
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For the time being, please stay vigilant against phishing and account takeover attempts. Remember that no one from Signal Support will ever send you a message request or ask for your registration verification code or Signal PIN. For an added layer of protection, you can enable Registration Lock in your Signal Settings (Account -> Registration Lock). 8/
@signalapp
If you want to do everything you can to help people avoid and detect Signal Support scams, then please stop disguising your Signal communication and advertisment among my Signal Chats, like in my screenshot I attach here. -
@skaphle @olliausstuhr @signalapp @Chantology
Nice strawman, but I did not claim any immunity against scams. I explicitely said, I just don't had the influence to frame it as a hack, if it happened.@ax11 @signalapp My comment was more directed towards @Chantology and @olliausstuhr who joked about the technical incompetence of the government, somewhat smugly, or so I read it.
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Is there any OFFICIAL statement in GERMAN?
@L⌐ "SpätzleGrab
",8,1 WHY SHOULD THERE BE?
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@L⌐ "SpätzleGrab",8,1 WHY SHOULD THERE BE?
Weil es genügend Leute gibt, die nicht (so gut) englisch sprechen/lesen und man denen mit einer deutschen, offiziellen Mitteilung die Sachlage eher nahebringen kann.
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@skaphle
The server doesn't but the app does. Is there any reason to not want to make the app hide messages from accounts with such names?
@expertenkommision_cyberunfall @signalapp@tnhd @expertenkommision_cyberunfall @signalapp "such names" is quite complicated. Is it a list? A regular expression pattern? Machine-learning? I have a whack-a-mole image in my mind when I think about it. It's a bit like spam filters in general. And in the end the scammers can just try different profile names and pictures until the filter lets it pass and it still has a reasonable air of legitimity. I'm quite skeptical that it's worth the effort.
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@davep @EarthOrgUK @jtb @ahltorp @signalapp We're talking about the sector that holds our life savings and limits passwords to 8-12 alpha numeric characters and until recently no form of 2FA. Not sure why this surprises you. (If this isn't the case elsewhere, it's still the case in Japan, where I live. Not super impressed by my Canadian banks either, tbh.)
@stagerabbit @davep I think most of the banks in Sweden are at least ok in this regard. I’ve had online banking for 30 years (pre internet), and it has always been two-factor. In the beginning only pin and single-use codes, but very quickly it became smartcard-based challenge-response with pin unlock of the smartcard, so theoretically very secure.
I’ve only done hanko based banking in Japan, so I’ve never seen online banking in Japan, but that seems horrible.
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@stagerabbit @davep I think most of the banks in Sweden are at least ok in this regard. I’ve had online banking for 30 years (pre internet), and it has always been two-factor. In the beginning only pin and single-use codes, but very quickly it became smartcard-based challenge-response with pin unlock of the smartcard, so theoretically very secure.
I’ve only done hanko based banking in Japan, so I’ve never seen online banking in Japan, but that seems horrible.
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@EarthOrgUK @jtb @ahltorp @davep @signalapp Both my life insurance company and my overseas bank want me to send copies of my passport and proof of address over unencrypted email. When I complain, they say I should password protect the file and send the password in a separate unencrypted email to the same address.
Even if I find a way to send it securely, based on this, I doubt they store it securely.
@stagerabbit @EarthOrgUK @jtb @ahltorp @davep @signalapp If i go to a store and get repeatedly scammed, i don't go there again. If a bank does not handle security in a proper way, I'd leave that bank(I've done that in the past). I don't get how you can stick to your bank, if you believe their security is weak. It's their core competence after all...
