70.5% of Starbucks baristas are women.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl@mstdn.social what the fuck
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl This is like someone doing the “pieces of flair” bit from OFFICE SPACE in real life.
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@AlexanderVI @czarbucks @amydiehl This is totally "Office Space" Jen Aniston's character being told she is not wearing enough "flair"... surreal. Hey if you like my toot can you look at my "Why AI might be Bad" list and tell me what you think? https://people.freebsd.org/~bms/no-thankyou-genai.txt "Say hello to LUMBERGH for me!"
@bms48 @AlexanderVI @czarbucks @amydiehl You and me, same brain.
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@amydiehl@mstdn.social what the fuck
@amydiehl@mstdn.social this sounds so dystopian
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@RedKoba @michaelgemar @amydiehl I'm pretty sure it's not the autistic ones who are the problem. It's the sociopathic ones we have problems with.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl i’m fine with “get bent for choosing sbux”
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
I remember when Starbucks didn't have to force kindness out of their employees.
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@RedKoba @michaelgemar @amydiehl I'm pretty sure it's not the autistic ones who are the problem. It's the sociopathic ones we have problems with.
@quixoticgeek @michaelgemar @amydiehl
I was thinking about Altman or Musk, who are diagnosed autistics
Probably sociopaths too but there is no diagnosis yet
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl@mstdn.social this “deep acting” demand/job requirement is especially disgusting while Starbucks continues to engage in union busting. According to the company, a barista must realign their internal feelings so they can “authentically express” a positive feeling (and be fired if not), but they’re not allowed to unionize? They’re not allowed to feel their own feelings about working conditions? They must manipulate themselves psychologically but cannot ask for better pay?
Forced to care about random customers, but not allowed to care for themselves or their coworkers?
Starbucks is disgusting. -
70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl@mstdn.social
So they have to be J/Kpop idol-like giving out fan service with the company products they sell.
What's next - pitting them against each other in fake challenges while the pumpkin spice venti is being assembled and having the customers vote for who they think won before paying?
Or were they going more for the art student/between roles actor creative? Cos that just stinks of "have a nice day?" in a kooky font. -
70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl
for sure, every lonely guy is going to take all of these with a grain of saltAnd not fixate
/J
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl unacceptable.
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@amydiehl@mstdn.social this “deep acting” demand/job requirement is especially disgusting while Starbucks continues to engage in union busting. According to the company, a barista must realign their internal feelings so they can “authentically express” a positive feeling (and be fired if not), but they’re not allowed to unionize? They’re not allowed to feel their own feelings about working conditions? They must manipulate themselves psychologically but cannot ask for better pay?
Forced to care about random customers, but not allowed to care for themselves or their coworkers?
Starbucks is disgusting. -
@RedKoba @amydiehl @quixoticgeek The problem isn’t autism — I know plenty of neurodivergent folks who are lovely.
The problem is psychopathy and narcissism.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl i just want coffee. i don't need a pep talk.
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@RedKoba @amydiehl @quixoticgeek The problem isn’t autism — I know plenty of neurodivergent folks who are lovely.
The problem is psychopathy and narcissism.
@michaelgemar @RedKoba @amydiehl exactly.
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@quixoticgeek @michaelgemar @amydiehl
I was thinking about Altman or Musk, who are diagnosed autistics
Probably sociopaths too but there is no diagnosis yet
@RedKoba @quixoticgeek @michaelgemar @amydiehl Do not blame their behavior on autism. We are capable of having fucking morals.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl Do the suits not understand that forced smarminess is easily detectable and that customers like me actively avoid it?
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl do the costumers even want that?
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl I've been boycotting Starbucks since they destroyed the Coffee Connection, and that was 30 years ago. In all that time, I've never seen one single story about them to make me change my mind. That run continues uninterrupted.
