oldwomanyellsat

FARVEL BIG TECH

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C

I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service.
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C

@ben 'Insulting' is the right word for it - these companies are insulting their customers, wasting our time with automated replies that just aggregate general text from their website and documentation that in no way answers the specific query the customer carefully worded.

I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service.