I just had the weirdest customer support experience: I realized I goofed in an online order last night so I went back to the site and filled out the contact form then noticed there was a.. phone number?
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@dave Oh, I have friends who work at a company that does absolutely everything they can to hide their phone number and even email addresses, with the belief that every customer needs to go to their online forum for all support and customer relations matters.
@dave @rasterweb if they had urgent customer emails sitting in their inbox for three weeks while on holiday or in hospital that makes sense.
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J jwcph@helvede.net shared this topic
