@iFixit
-
With respect to a Fairphone 4 that can see and use SIM card, both eSIM and regular, having internet connectivity and SMS/MMS working just fine, but:
Cannot make phone calls
Do you have an idea about what needs replacing?
Bonus info: the physical SIM card works as expected in two other phones of different brands, including calling.
So a carrier issue is unlikely.@folfdk @iFixit Have you checked the Fairphone forums? Some are hinting sim card age, Fairphone and carrier compatability and 4G calling.
https://forum.fairphone.com/t/calls-are-not-working/95407
Also, Fairphone support is resonably responsive in my experience. If it is a fault with your phone, it should be possible to fix.
Also, have you tried with a different sim card in the phone? Just for troubleshooting?
-
@folfdk @iFixit Have you checked the Fairphone forums? Some are hinting sim card age, Fairphone and carrier compatability and 4G calling.
https://forum.fairphone.com/t/calls-are-not-working/95407
Also, Fairphone support is resonably responsive in my experience. If it is a fault with your phone, it should be possible to fix.
Also, have you tried with a different sim card in the phone? Just for troubleshooting?
@oldrup
Thanks for chiming in Bjarne!I've had a support case running since early september with no word from Fairphone unfortunately.
I've tried searching in the forums, but I'm not sure I've used the right keywords. I'll take a look at the link you provided
-
With respect to a Fairphone 4 that can see and use SIM card, both eSIM and regular, having internet connectivity and SMS/MMS working just fine, but:
Cannot make phone calls
Do you have an idea about what needs replacing?
Bonus info: the physical SIM card works as expected in two other phones of different brands, including calling.
So a carrier issue is unlikely.@folfdk That almost sounds more like a software issue than a hardware one, but it's hard to say without doing some diagnostics. Were the Fairphone forums any help?
-
@folfdk That almost sounds more like a software issue than a hardware one, but it's hard to say without doing some diagnostics. Were the Fairphone forums any help?
@iFixit
Thank you for the reply.I've not been able to dig up any useful previous information from the forums, so I should get around to asking and describing the situation there.
Would definitely be good trying to get more diagnostic info, I'm just not sure how to do it -
@oldrup
Thanks for chiming in Bjarne!I've had a support case running since early september with no word from Fairphone unfortunately.
I've tried searching in the forums, but I'm not sure I've used the right keywords. I'll take a look at the link you provided
@folfdk Fandt du en løsning?
-
@folfdk Fandt du en løsning?
@oldrup
Nej, ikke endnu desværre -
@oldrup
Nej, ikke endnu desværre@folfdk har du forsøgt med et andet simkort, blot for at tjekke om telefonen ikke gider simkort overhovedet?
Og har den ikke to simkort slots? Det tror jeg.
-
@folfdk har du forsøgt med et andet simkort, blot for at tjekke om telefonen ikke gider simkort overhovedet?
Og har den ikke to simkort slots? Det tror jeg.
@oldrup
Jo, jeg har prøvet med min kones simkort, og jeg har prøvet både med mit fysiske simkort og med eSIM-kort fra min udbyder.
I begge tilfælde virker sms fint og internet også, men opkald virker ikke -
@oldrup
Jo, jeg har prøvet med min kones simkort, og jeg har prøvet både med mit fysiske simkort og med eSIM-kort fra min udbyder.
I begge tilfælde virker sms fint og internet også, men opkald virker ikke@folfdk Wifi calling og 4G calling? Tjekket dem? Og så ved jeg godt det er en større omgang, men factory reset?
Jo lidt skørt med en telefon der ikke kan ringe.
-
@folfdk Wifi calling og 4G calling? Tjekket dem? Og så ved jeg godt det er en større omgang, men factory reset?
Jo lidt skørt med en telefon der ikke kan ringe.
@oldrup
Ja, jeg har prøvet at sætte begge til/fra og ændre nogle standard indstillinger for 4/3/2G og GSM
