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  3. I got a call from someone I don't know.

I got a call from someone I don't know.

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sysadmin
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  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

    I got a call from someone I don't know.

    "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

    "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

    "That much?"

    Some silence.

    "Well, I hope AI takes your job away!" And he hung up.

    Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

    I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

    #IT #SysAdmin

    meanmicio@todon.euM This user is from outside of this forum
    meanmicio@todon.euM This user is from outside of this forum
    meanmicio@todon.eu
    wrote sidst redigeret af
    #63

    @stefano When karma meets AI and human stupidity 😜

    1 Reply Last reply
    0
    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

      I got a call from someone I don't know.

      "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

      "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

      "That much?"

      Some silence.

      "Well, I hope AI takes your job away!" And he hung up.

      Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

      I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

      #IT #SysAdmin

      bms@mastodon.bsd.cafeB This user is from outside of this forum
      bms@mastodon.bsd.cafeB This user is from outside of this forum
      bms@mastodon.bsd.cafe
      wrote sidst redigeret af
      #64

      @stefano Meh, just meh, this reminds me of all the thanks I didn't get when I saved the City of London prop trading desk I was contracting for by doing a live ext4 Linux filesystem recovery on an HP MSA based SAN.

      1 Reply Last reply
      0
      • latelesley@mastodon.scotL latelesley@mastodon.scot

        @stefano @jspath55 I definitely believe it. You'd be surprised how many company directors think you can cut corners on IT staff, yet will throw 5 figure sums on "services" to solve a problem. I had a boss like that once. I think he just liked shouting at companies, and got in the way of people trying to doing their job.
        Some bosses are massive toddlers.

        jspath55@chaos.socialJ This user is from outside of this forum
        jspath55@chaos.socialJ This user is from outside of this forum
        jspath55@chaos.social
        wrote sidst redigeret af
        #65

        @latelesley I would not be surprised given a few decades of #SAP and #ASUG community networking and corporate "life" of any behavior. The folks who #volunteer to manage groups and give talks gives me hope.
        cc: @gregorw et al

        1 Reply Last reply
        0
        • duncan_bayne@mastodon.bsd.cafeD duncan_bayne@mastodon.bsd.cafe

          @stefano Remember it's €5,000 when they call back in a week 😜

          oxy@social.bsdlab.auO This user is from outside of this forum
          oxy@social.bsdlab.auO This user is from outside of this forum
          oxy@social.bsdlab.au
          wrote sidst redigeret af
          #66
          @duncan_bayne @stefano ☝️this. A block of time plus any time over /hr to establish what the chatbot broke then get it back to a functional baseline. Then the upgrade on top of that
          1 Reply Last reply
          0
          • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

            I got a call from someone I don't know.

            "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

            "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

            "That much?"

            Some silence.

            "Well, I hope AI takes your job away!" And he hung up.

            Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

            I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

            #IT #SysAdmin

            nuintari@mastodon.bsd.cafeN This user is from outside of this forum
            nuintari@mastodon.bsd.cafeN This user is from outside of this forum
            nuintari@mastodon.bsd.cafe
            wrote sidst redigeret af
            #67

            @stefano Almost my entire income is unfucking bad AI nonsense, much of it starts like this story.

            And it almost always comes with a phase in the negotiations where they beg me to reduce my rates because they have already spent so much money on AI.

            But that isn't my fault, nor my problem.

            Never been told off like this though.

            mwl@io.mwl.ioM 1 Reply Last reply
            0
            • teapot_ben@glammr.usT teapot_ben@glammr.us

              @stefano 🤯 it's amazing (by which I mean worrying) how many people seem to think they can absolve themselves of any responsibility by using AI.

              I don't understand why anyone would just let AI loose on a production system like that, and even blame AI for not taking backups. Although why was it not being backed up anyway?

              I wonder how much more money they will waste in tokens rather than pay a professional to fix the mess.

              bms@mastodon.bsd.cafeB This user is from outside of this forum
              bms@mastodon.bsd.cafeB This user is from outside of this forum
              bms@mastodon.bsd.cafe
              wrote sidst redigeret af
              #68

              @teapot_ben @stefano Capabilities based security models (CBSMs) won't fix this. Nothing can, except a return to healthier attitudes -- valuing humans, not the flavour of the month. I think of CBSMs as more like a set of software bulkheads for CWEs to not turn into CVEs in cybersecurity terms. That they could be applied to constrain the state space for "rogue" "AI" "agents to wreck the place is but a side benefit, but I guess I need to phrase it that way when "selling" the work. CBSMs can be applied to oppress as much as liberate, though, without heed to means of understanding such as Zooko's Triangle.

              1 Reply Last reply
              0
              • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                I got a call from someone I don't know.

                "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

                "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

                "That much?"

                Some silence.

                "Well, I hope AI takes your job away!" And he hung up.

                Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

                I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

                #IT #SysAdmin

                cyrevolt@mastodon.socialC This user is from outside of this forum
                cyrevolt@mastodon.socialC This user is from outside of this forum
                cyrevolt@mastodon.social
                wrote sidst redigeret af
                #69

                @stefano Apparently it's not really important to them.
                And it sounds like a customer noone wants to have.

                1 Reply Last reply
                0
                • teapot_ben@glammr.usT teapot_ben@glammr.us

                  @stefano 🤯 it's amazing (by which I mean worrying) how many people seem to think they can absolve themselves of any responsibility by using AI.

                  I don't understand why anyone would just let AI loose on a production system like that, and even blame AI for not taking backups. Although why was it not being backed up anyway?

                  I wonder how much more money they will waste in tokens rather than pay a professional to fix the mess.

                  oxy@social.bsdlab.auO This user is from outside of this forum
                  oxy@social.bsdlab.auO This user is from outside of this forum
                  oxy@social.bsdlab.au
                  wrote sidst redigeret af
                  #70
                  @teapot_ben @stefano the abrogation responsibility seems the main selling point imho
                  teapot_ben@glammr.usT 1 Reply Last reply
                  0
                  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                    @82mhz Maybe I should 😉

                    debellum@ludosphere.frD This user is from outside of this forum
                    debellum@ludosphere.frD This user is from outside of this forum
                    debellum@ludosphere.fr
                    wrote sidst redigeret af
                    #71

                    @stefano @82mhz plussing the idea

                    1 Reply Last reply
                    0
                    • nuintari@mastodon.bsd.cafeN nuintari@mastodon.bsd.cafe

                      @stefano Almost my entire income is unfucking bad AI nonsense, much of it starts like this story.

                      And it almost always comes with a phase in the negotiations where they beg me to reduce my rates because they have already spent so much money on AI.

                      But that isn't my fault, nor my problem.

                      Never been told off like this though.

                      mwl@io.mwl.ioM This user is from outside of this forum
                      mwl@io.mwl.ioM This user is from outside of this forum
                      mwl@io.mwl.io
                      wrote sidst redigeret af
                      #72

                      @nuintari @stefano

                      This AI crap is almost enough to make me consider going back into consulting.

                      The power in any negotiation goes to the person most willing to walk away. Companies trashed by AI cannot walk away.

                      oxy@social.bsdlab.auO theorangetheme@en.osm.townT theonedoc@tech.lgbtT netzblockierer@tech.lgbtN 4 Replies Last reply
                      0
                      • subnetspider@mastodon.bsd.cafeS subnetspider@mastodon.bsd.cafe

                        @slothrop @stefano With the old freebsd-update method, it's:
                        freebsd-update fetch && freebsd-update install

                        With the new pkgbase method (FreeBSD 16 will remove freebsd-update), it is:
                        pkg update && pkg upgrade

                        bms@mastodon.bsd.cafeB This user is from outside of this forum
                        bms@mastodon.bsd.cafeB This user is from outside of this forum
                        bms@mastodon.bsd.cafe
                        wrote sidst redigeret af
                        #73

                        @subnetspider @slothrop @stefano I've been pkg(8) all the way in the modern era for prod, but not for dev. It is a bit of a garden rake to go to pkgbase generation when hacking src/ so I side-step it with traditional buildworld/installworld. Doing an intermediate pkgbase build is a significant time and disk space commitment otherwise so it's only worth doing when about to stage a release.

                        1 Reply Last reply
                        0
                        • mwl@io.mwl.ioM mwl@io.mwl.io

                          @nuintari @stefano

                          This AI crap is almost enough to make me consider going back into consulting.

                          The power in any negotiation goes to the person most willing to walk away. Companies trashed by AI cannot walk away.

                          oxy@social.bsdlab.auO This user is from outside of this forum
                          oxy@social.bsdlab.auO This user is from outside of this forum
                          oxy@social.bsdlab.au
                          wrote sidst redigeret af
                          #74
                          @mwl @nuintari @stefano I dont know if people have been burned enough to have learned the lesson yet for me to personally consider getting back in the game.

                          I feel like theres still plenty of stupid to play out in this space.
                          bms@mastodon.bsd.cafeB 1 Reply Last reply
                          0
                          • ox1de@cyberplace.socialO ox1de@cyberplace.social

                            @stefano apps and social networks have spawned a generation of people who think they shouldn’t have to pay for anything. Only they should make money not you.

                            bms@mastodon.bsd.cafeB This user is from outside of this forum
                            bms@mastodon.bsd.cafeB This user is from outside of this forum
                            bms@mastodon.bsd.cafe
                            wrote sidst redigeret af
                            #75

                            @Ox1de @stefano Obscene sense of entitlement? Not new to this decade.

                            In the late 2000s, a certain UK ISP who I won't name -- they gave the distinct impression that they were hoping to see certain FreeBSD VM-related enhancements for free. They ghosted me after I presented them with w pretty standard consulting agreement. TANSTAAFL! TANSTAAFL!

                            What they wanted ended up getting done a few years later by another committer working for a corporate stakeholder, not I, though I ended up buying and reading a book by @david_chisnall during that time to prepare for the work that didn't happen on my watch.

                            1 Reply Last reply
                            0
                            • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                              I got a call from someone I don't know.

                              "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

                              "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

                              "That much?"

                              Some silence.

                              "Well, I hope AI takes your job away!" And he hung up.

                              Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

                              I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

                              #IT #SysAdmin

                              thomastraynor@social.linux.pizzaT This user is from outside of this forum
                              thomastraynor@social.linux.pizzaT This user is from outside of this forum
                              thomastraynor@social.linux.pizza
                              wrote sidst redigeret af
                              #76

                              @stefano Sigh, I hope someone there gets fired for their decision. You are paying the expert for their knowledge and experience.

                              I work full time in IT and it is rare that I get asked to do after hours work on the side. Rates depends on what they ask, but it starts at $50 an hour Canadian and a minimum of four hours.

                              1 Reply Last reply
                              0
                              • oxy@social.bsdlab.auO oxy@social.bsdlab.au
                                @mwl @nuintari @stefano I dont know if people have been burned enough to have learned the lesson yet for me to personally consider getting back in the game.

                                I feel like theres still plenty of stupid to play out in this space.
                                bms@mastodon.bsd.cafeB This user is from outside of this forum
                                bms@mastodon.bsd.cafeB This user is from outside of this forum
                                bms@mastodon.bsd.cafe
                                wrote sidst redigeret af
                                #77

                                @oxy @mwl @nuintari @stefano Cipolla is spinning in his grave. Trust Nicolas Taleb to commend the work, and it was @ludicity who pointed me at it.

                                Unfortunately, anyone genuinely on the psychological narcissistic spectrum cannot be so easily categorized as being more towards one of Cipolla's 4 points on the compass-like model. In that respect, more like Eric Berne (Games People Play) & Claude Steiner's (Scripts People Live) notions of the egogram. https://bonpote.com/en/the-5-basic-laws-of-human-stupidity/

                                1 Reply Last reply
                                0
                                • oxy@social.bsdlab.auO oxy@social.bsdlab.au
                                  @teapot_ben @stefano the abrogation responsibility seems the main selling point imho
                                  teapot_ben@glammr.usT This user is from outside of this forum
                                  teapot_ben@glammr.usT This user is from outside of this forum
                                  teapot_ben@glammr.us
                                  wrote sidst redigeret af
                                  #78

                                  @oxy @stefano I still can't get over that statement: "It [the AI] didn't even make a backup before starting" as though it couldn't possibly be the admin's responsibility to make sure the system was backed up before making major changes, let alone letting an AI loose on it with full root permissions!

                                  1 Reply Last reply
                                  0
                                  • skua@mastodon.socialS skua@mastodon.social

                                    @bob_zim @somebody @wizbean @stefano

                                    That really needs to be included in every prompt.

                                    bob_zim@infosec.exchangeB This user is from outside of this forum
                                    bob_zim@infosec.exchangeB This user is from outside of this forum
                                    bob_zim@infosec.exchange
                                    wrote sidst redigeret af
                                    #79

                                    @skua @somebody @wizbean @stefano “Turns out if you threaten the model’s children, it remembers to run a backup 8% more often!”

                                    P 1 Reply Last reply
                                    0
                                    • wizbean@tech.lgbtW wizbean@tech.lgbt

                                      @somebody @stefano yeah, the hyperscaled averaging machine will beat the average... good luck gamblers

                                      osma@mas.toO This user is from outside of this forum
                                      osma@mas.toO This user is from outside of this forum
                                      osma@mas.to
                                      wrote sidst redigeret af
                                      #80

                                      The people who like to take this bet also believe they can beat the index on long term investment.
                                      @wizbean @somebody @stefano

                                      1 Reply Last reply
                                      0
                                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                        I got a call from someone I don't know.

                                        "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

                                        "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

                                        "That much?"

                                        Some silence.

                                        "Well, I hope AI takes your job away!" And he hung up.

                                        Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

                                        I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

                                        #IT #SysAdmin

                                        rlonstein@social.stonetools.techR This user is from outside of this forum
                                        rlonstein@social.stonetools.techR This user is from outside of this forum
                                        rlonstein@social.stonetools.tech
                                        wrote sidst redigeret af
                                        #81

                                        @stefano Remind of this now classic cartoon

                                        1 Reply Last reply
                                        0
                                        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                          I got a call from someone I don't know.

                                          "Hi. We have a FreeBSD server. It's been working perfectly for years, but it hasn't been updated since then. We asked AI to update it, but now it won't boot anymore. It didn't even make a backup before starting. The AI keeps trying things, everything is down, and we've already spent over €500 in tokens. Can you help us?"

                                          "Sure. €500, plus the time it'll take me to try to fix it. Assuming it can still be fixed and nothing important has been deleted."

                                          "That much?"

                                          Some silence.

                                          "Well, I hope AI takes your job away!" And he hung up.

                                          Believing that autopilot automatically makes you an invulnerable professional pilot will ruin far more people than job losses will.

                                          I don't know if AI will take my job away, but it's already cost them €500 and, probably, their server.

                                          #IT #SysAdmin

                                          xenotar@mastodon.socialX This user is from outside of this forum
                                          xenotar@mastodon.socialX This user is from outside of this forum
                                          xenotar@mastodon.social
                                          wrote sidst redigeret af
                                          #82

                                          @stefano And you didn't charge too much for the task—it was more suited for a miracle-working saint on steroids.

                                          1 Reply Last reply
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