I occasionally help an elderly neighbor get stuff done with their computer.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit 100%. My worst ever support call was one from my elderly mother complaining her iPad was displaying "a cigar in a wine glass" that wouldn't go away. WTF?
2 hour drive later: it was Siri. Activated by a software update done by a "helpful" nephew she had promised not to give access. Long press invoked it. She had a tremor so all presses were long (no adjustment possible). Only funny side: Siri messages reprimanding her for bad language.
Dented her confidence hugely.
Thanks Apple.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
Yes, hard to use but at least it's completely insecure and subject to exploitation by criminals in every nation on earth.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit There's a funny account somewhere of Steve Ballmer trying to clean up viruses on his mother's computer and thinking it would be easy.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit I've spent more time pouring over event logs so far this year for tier 1 support tickets than ever before.
Between the January updates and windows just being shit, you're absolutely right. -
I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
@jalefkowit Really?
Wanna go back to fucking around with IRQs and config.sys?
Installing Windows 3.1 from floppy disks?
Removing and re-adding TCP/IP from your dialup adapter in Windows 95 every week?
Screwing around with BBSs and BTX?
Getting printer drivers delivered by snail mail?
Bluescreens on a daily basis?
Reading the 300 page manual for Word Perfect?
All without Google?I think measured by the possibilities a modern system delivers it has become incredibly easy to use.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
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Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
@jalefkowit I'm sure computers were much easier in the past in many ways. I get exceedingly angry about all the dark patterns and BS my 12yo has to put up with these days.
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@jalefkowit I'm sure computers were much easier in the past in many ways. I get exceedingly angry about all the dark patterns and BS my 12yo has to put up with these days.
@jtonline They were bad in the old days, but it was more excusable then (IMO) because the whole field was so new. Everybody had to figure out from scratch what worked and what didn't. Plus computers were much slower and had less resources; there weren't CPU cycles available for things like nice interfaces.
Today we know what works and we have the resources to do it. We just don't, because someone can make more money by making things hard
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@jtonline They were bad in the old days, but it was more excusable then (IMO) because the whole field was so new. Everybody had to figure out from scratch what worked and what didn't. Plus computers were much slower and had less resources; there weren't CPU cycles available for things like nice interfaces.
Today we know what works and we have the resources to do it. We just don't, because someone can make more money by making things hard
@jalefkowit true, fiddling with little switches to get a mouse working was definitely bad! And it definitely seems like the incentives are all wrong these days.
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I occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
"Why do you have to restart your computer to fix so many problems? Most coders don't take their job very seriously."
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Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
and FWIW it's questionable whether computers really were harder in the past.
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and FWIW it's questionable whether computers really were harder in the past.
@KentNavalesi I spent too much of my life trying to configure sound cards on MS-DOS, so I wouldn't say the past was perfect either
I just like to think we can always do better.
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@jalefkowit true, fiddling with little switches to get a mouse working was definitely bad! And it definitely seems like the incentives are all wrong these days.
@jtonline @jalefkowit My mother in law had to force-reboot her laptop the other day, but couldn't because she has arthritis and the stupid, artfully designed tiny little power button was too small and tough for her to push.
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@jtonline @jalefkowit My mother in law had to force-reboot her laptop the other day, but couldn't because she has arthritis and the stupid, artfully designed tiny little power button was too small and tough for her to push.
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@jalefkowit @DJDarren @jtonline
My mum did just fine with a BBC micro and specific keyboard commands for markup in word processing which my dad printed and stuck to the noticeboard for her. Mum learned the 5 or 6 most useful by heart. Same for Claris Works and Apple System 7.x.
The UI didn't change. The computer did not pop shit up at her. There was no spam (or Internet).
I was also home 90% of the time to fix or talk Mum thru stuff patiently cos Mr Computing Degree Dad got grumpy.
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@jalefkowit @DJDarren @jtonline
My mum did just fine with a BBC micro and specific keyboard commands for markup in word processing which my dad printed and stuck to the noticeboard for her. Mum learned the 5 or 6 most useful by heart. Same for Claris Works and Apple System 7.x.
The UI didn't change. The computer did not pop shit up at her. There was no spam (or Internet).
I was also home 90% of the time to fix or talk Mum thru stuff patiently cos Mr Computing Degree Dad got grumpy.
I leave home and Mum works as a teacher, using Windows.
Mum downloaded all kinds of malware marketed as "toolbars" "clipart for schools". Lots of meltdowns about popups/crap. Panic clicking the X button on ALL dialogs.
Appleware from 2015 onwards has been better, but it's still not easy, although she's calmer now (retired) and I have remote-access options.
Amazon tricks Mum into Prime subscriptions a lot. I've trained her to phone & middle class harass em
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@jalefkowit @DJDarren @jtonline
My mum did just fine with a BBC micro and specific keyboard commands for markup in word processing which my dad printed and stuck to the noticeboard for her. Mum learned the 5 or 6 most useful by heart. Same for Claris Works and Apple System 7.x.
The UI didn't change. The computer did not pop shit up at her. There was no spam (or Internet).
I was also home 90% of the time to fix or talk Mum thru stuff patiently cos Mr Computing Degree Dad got grumpy.
@NatalyaD @jalefkowit @DJDarren UIs randomly changing is a huge thing!
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I leave home and Mum works as a teacher, using Windows.
Mum downloaded all kinds of malware marketed as "toolbars" "clipart for schools". Lots of meltdowns about popups/crap. Panic clicking the X button on ALL dialogs.
Appleware from 2015 onwards has been better, but it's still not easy, although she's calmer now (retired) and I have remote-access options.
Amazon tricks Mum into Prime subscriptions a lot. I've trained her to phone & middle class harass em
As well as now being elderly, Mum is dyslexic and she's got a lifetime of suffering from male sexism, where men make her feel stupid for not being as good at a technical thing as she is.
There's sometimes where my partner and I (both female) can get Mum to do stuff or listen where no man can, cos she's not tensed-up for the expected sexism and sneering (or obvious THINKING sneering thoughts badly suppressed).
Glad your neighbour has you. It's not easy.
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@NatalyaD @jalefkowit @DJDarren UIs randomly changing is a huge thing!
@NatalyaD @jalefkowit @DJDarren and I'm getting more grumpy about stealth menus all over the place: vertical hamburgers, horizontal hamburgers, upside down ^s, etc. etc.
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@jtonline @jalefkowit My mother in law had to force-reboot her laptop the other day, but couldn't because she has arthritis and the stupid, artfully designed tiny little power button was too small and tough for her to push.
@DJDarren @jalefkowit that's unhelpful
