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FARVEL BIG TECH
  1. Forside
  2. Ikke-kategoriseret
  3. Yesterday I lost a client.

Yesterday I lost a client.

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  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

    Yesterday I lost a client. And I couldn't be happier about it.

    It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

    On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

    I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

    Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

    My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

    The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

    This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

    I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

    I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

    #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

    gtewallace@mastodon.socialG This user is from outside of this forum
    gtewallace@mastodon.socialG This user is from outside of this forum
    gtewallace@mastodon.social
    wrote sidst redigeret af
    #4

    @stefano Forza Stefano! thank you for sharing your stories from the trenches, i appreciate it. Remember the words of the great Tom Petty "you can stand me up at the gates of hell, but I won't back down"

    stefano@mastodon.bsd.cafeS 1 Reply Last reply
    0
    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

      Yesterday I lost a client. And I couldn't be happier about it.

      It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

      On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

      I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

      Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

      My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

      The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

      This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

      I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

      I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

      #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

      slothrop@chaos.socialS This user is from outside of this forum
      slothrop@chaos.socialS This user is from outside of this forum
      slothrop@chaos.social
      wrote sidst redigeret af
      #5

      @stefano That all sounds decidedly less than professional on your client’s side.

      slothrop@chaos.socialS 1 Reply Last reply
      0
      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

        Yesterday I lost a client. And I couldn't be happier about it.

        It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

        On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

        I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

        Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

        My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

        The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

        This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

        I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

        I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

        #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

        santi@gone.lema.orgS This user is from outside of this forum
        santi@gone.lema.orgS This user is from outside of this forum
        santi@gone.lema.org
        wrote sidst redigeret af
        #6

        @stefano Assholes, trained into being worse assholes are going to be assholes 🙄

        Nothing like asking an actual local lawyer about the next steps. Who knows maybe you can sue them. Probably threatening to financially ruin someone who is simply not wanting to renew an expired contract isn’t legal.

        stefano@mastodon.bsd.cafeS 1 Reply Last reply
        0
        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

          Yesterday I lost a client. And I couldn't be happier about it.

          It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

          On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

          I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

          Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

          My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

          The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

          This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

          I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

          I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

          #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

          psa@masto.aiP This user is from outside of this forum
          psa@masto.aiP This user is from outside of this forum
          psa@masto.ai
          wrote sidst redigeret af
          #7

          @stefano Sometimes, it's important to fire the customer.

          Don't forget to take detailed contemporaneous notes, just in case they do actually employ a lawyer dumb enough to look at this and decide they can get away with suing you.

          stefano@mastodon.bsd.cafeS 1 Reply Last reply
          0
          • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

            Yesterday I lost a client. And I couldn't be happier about it.

            It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

            On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

            I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

            Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

            My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

            The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

            This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

            I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

            I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

            #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

            iredave@theforkiverse.comI This user is from outside of this forum
            iredave@theforkiverse.comI This user is from outside of this forum
            iredave@theforkiverse.com
            wrote sidst redigeret af
            #8

            @stefano why not renegotiate your rates to a pfo number and set an SLA?

            stefano@mastodon.bsd.cafeS 1 Reply Last reply
            0
            • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

              Yesterday I lost a client. And I couldn't be happier about it.

              It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

              On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

              I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

              Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

              My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

              The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

              This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

              I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

              I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

              #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

              andersgo@infosec.exchangeA This user is from outside of this forum
              andersgo@infosec.exchangeA This user is from outside of this forum
              andersgo@infosec.exchange
              wrote sidst redigeret af
              #9

              @stefano Haha

              andersgo@infosec.exchangeA 1 Reply Last reply
              0
              • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                Yesterday I lost a client. And I couldn't be happier about it.

                It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                davey_cakes@mastodon.ieD This user is from outside of this forum
                davey_cakes@mastodon.ieD This user is from outside of this forum
                davey_cakes@mastodon.ie
                wrote sidst redigeret af
                #10

                @stefano good for you!

                People who try to plaster over their incompetence with aggression are the pits.

                I assume this melon went to school with somebody.

                1 Reply Last reply
                0
                • andersgo@infosec.exchangeA andersgo@infosec.exchange

                  @stefano Haha

                  andersgo@infosec.exchangeA This user is from outside of this forum
                  andersgo@infosec.exchangeA This user is from outside of this forum
                  andersgo@infosec.exchange
                  wrote sidst redigeret af
                  #11

                  @stefano Hope this was not the Ndrangheta or similar

                  stefano@mastodon.bsd.cafeS 1 Reply Last reply
                  0
                  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                    Yesterday I lost a client. And I couldn't be happier about it.

                    It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                    On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                    I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                    Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                    My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                    The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                    This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                    I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                    I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                    #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                    82mhz@mastodon.bsd.cafe8 This user is from outside of this forum
                    82mhz@mastodon.bsd.cafe8 This user is from outside of this forum
                    82mhz@mastodon.bsd.cafe
                    wrote sidst redigeret af
                    #12

                    @stefano
                    Moral of the story: Don't think you can win against The Barista. He's always one step ahead 😄

                    1 Reply Last reply
                    0
                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                      Yesterday I lost a client. And I couldn't be happier about it.

                      It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                      On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                      I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                      Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                      My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                      The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                      This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                      I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                      I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                      #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                      matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                      matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                      matuzalem@mastodon.bsd.cafe
                      wrote sidst redigeret af
                      #13

                      @stefano we are all rooting for you. Corporatism sucks.

                      1 Reply Last reply
                      0
                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                        Yesterday I lost a client. And I couldn't be happier about it.

                        It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                        On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                        I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                        Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                        My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                        The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                        This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                        I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                        I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                        #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                        matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                        matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                        matuzalem@mastodon.bsd.cafe
                        wrote sidst redigeret af
                        #14

                        @stefano we are all rooting for you. Corporatism sucks.

                        matuzalem@mastodon.bsd.cafeM 2 Replies Last reply
                        0
                        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                          Yesterday I lost a client. And I couldn't be happier about it.

                          It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                          On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                          I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                          Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                          My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                          The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                          This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                          I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                          I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                          #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                          matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                          matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                          matuzalem@mastodon.bsd.cafe
                          wrote sidst redigeret af
                          #15

                          @stefano we are all rooting for you. Corporatism sucks.

                          1 Reply Last reply
                          0
                          • andersgo@infosec.exchangeA andersgo@infosec.exchange

                            @stefano Hope this was not the Ndrangheta or similar

                            stefano@mastodon.bsd.cafeS This user is from outside of this forum
                            stefano@mastodon.bsd.cafeS This user is from outside of this forum
                            stefano@mastodon.bsd.cafe
                            wrote sidst redigeret af
                            #16

                            @andersgo no, nothing like that. Just one of those managers that thinks they can "win" by being aggressive.

                            bigbrownepaul@fosstodon.orgB T 2 Replies Last reply
                            0
                            • iredave@theforkiverse.comI iredave@theforkiverse.com

                              @stefano why not renegotiate your rates to a pfo number and set an SLA?

                              stefano@mastodon.bsd.cafeS This user is from outside of this forum
                              stefano@mastodon.bsd.cafeS This user is from outside of this forum
                              stefano@mastodon.bsd.cafe
                              wrote sidst redigeret af
                              #17

                              @iredave I don't think I want to work with them anymore. Unless they'll hire a new manager.

                              dawnblackbirds@mastodonapp.ukD iredave@theforkiverse.comI 2 Replies Last reply
                              0
                              • matuzalem@mastodon.bsd.cafeM matuzalem@mastodon.bsd.cafe

                                @stefano we are all rooting for you. Corporatism sucks.

                                matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                                matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                                matuzalem@mastodon.bsd.cafe
                                wrote sidst redigeret af
                                #18

                                @stefano something is wrong with my client it seems it has triple vision!

                                1 Reply Last reply
                                0
                                • matuzalem@mastodon.bsd.cafeM matuzalem@mastodon.bsd.cafe

                                  @stefano we are all rooting for you. Corporatism sucks.

                                  matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                                  matuzalem@mastodon.bsd.cafeM This user is from outside of this forum
                                  matuzalem@mastodon.bsd.cafe
                                  wrote sidst redigeret af
                                  #19

                                  @stefano something is wrong with my client it seems it has triple vision!

                                  1 Reply Last reply
                                  0
                                  • psa@masto.aiP psa@masto.ai

                                    @stefano Sometimes, it's important to fire the customer.

                                    Don't forget to take detailed contemporaneous notes, just in case they do actually employ a lawyer dumb enough to look at this and decide they can get away with suing you.

                                    stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                    stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                    stefano@mastodon.bsd.cafe
                                    wrote sidst redigeret af
                                    #20

                                    @psa I will. But they won't do anything.

                                    1 Reply Last reply
                                    0
                                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                      Yesterday I lost a client. And I couldn't be happier about it.

                                      It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.

                                      On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.

                                      I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.

                                      Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.

                                      My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".

                                      The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".

                                      This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.

                                      I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).

                                      I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.

                                      #IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed

                                      fedops@fosstodon.orgF This user is from outside of this forum
                                      fedops@fosstodon.orgF This user is from outside of this forum
                                      fedops@fosstodon.org
                                      wrote sidst redigeret af
                                      #21

                                      @stefano typical nogoodnick manager BS: more pressure equals more results. Closely followed by: everything can be solved through reprioritization.

                                      NOTHING on the business side is a matter of life and death. If it is you failed way before today.

                                      1 Reply Last reply
                                      0
                                      • santi@gone.lema.orgS santi@gone.lema.org

                                        @stefano Assholes, trained into being worse assholes are going to be assholes 🙄

                                        Nothing like asking an actual local lawyer about the next steps. Who knows maybe you can sue them. Probably threatening to financially ruin someone who is simply not wanting to renew an expired contract isn’t legal.

                                        stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                        stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                        stefano@mastodon.bsd.cafe
                                        wrote sidst redigeret af
                                        #22

                                        @santi it should be fine. I asked for a renewal many times, in the last few months, but they had other priorities (like advertising, etc)

                                        1 Reply Last reply
                                        0
                                        • gtewallace@mastodon.socialG gtewallace@mastodon.social

                                          @stefano Forza Stefano! thank you for sharing your stories from the trenches, i appreciate it. Remember the words of the great Tom Petty "you can stand me up at the gates of hell, but I won't back down"

                                          stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                          stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                          stefano@mastodon.bsd.cafe
                                          wrote sidst redigeret af
                                          #23

                                          @gtewallace thank Greg!

                                          1 Reply Last reply
                                          0
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