Yesterday I lost a client.
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano Sometimes, it's important to fire the customer.
Don't forget to take detailed contemporaneous notes, just in case they do actually employ a lawyer dumb enough to look at this and decide they can get away with suing you.
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano why not renegotiate your rates to a pfo number and set an SLA?
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano Haha
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano good for you!
People who try to plaster over their incompetence with aggression are the pits.
I assume this melon went to school with somebody.
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@stefano Hope this was not the Ndrangheta or similar
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano
Moral of the story: Don't think you can win against The Barista. He's always one step ahead
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano we are all rooting for you. Corporatism sucks.
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano we are all rooting for you. Corporatism sucks.
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano we are all rooting for you. Corporatism sucks.
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@stefano Hope this was not the Ndrangheta or similar
@andersgo no, nothing like that. Just one of those managers that thinks they can "win" by being aggressive.
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@stefano why not renegotiate your rates to a pfo number and set an SLA?
@iredave I don't think I want to work with them anymore. Unless they'll hire a new manager.
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@stefano we are all rooting for you. Corporatism sucks.
@stefano something is wrong with my client it seems it has triple vision!
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@stefano we are all rooting for you. Corporatism sucks.
@stefano something is wrong with my client it seems it has triple vision!
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@stefano Sometimes, it's important to fire the customer.
Don't forget to take detailed contemporaneous notes, just in case they do actually employ a lawyer dumb enough to look at this and decide they can get away with suing you.
@psa I will. But they won't do anything.
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano typical nogoodnick manager BS: more pressure equals more results. Closely followed by: everything can be solved through reprioritization.
NOTHING on the business side is a matter of life and death. If it is you failed way before today.
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@stefano Assholes, trained into being worse assholes are going to be assholes
Nothing like asking an actual local lawyer about the next steps. Who knows maybe you can sue them. Probably threatening to financially ruin someone who is simply not wanting to renew an expired contract isn’t legal.@santi it should be fine. I asked for a renewal many times, in the last few months, but they had other priorities (like advertising, etc)
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@stefano Forza Stefano! thank you for sharing your stories from the trenches, i appreciate it. Remember the words of the great Tom Petty "you can stand me up at the gates of hell, but I won't back down"
@gtewallace thank Greg!
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Yesterday I lost a client. And I couldn't be happier about it.
It's a long-standing client, but the management changed a few months ago. On Monday, they requested an emergency intervention, which I handled immediately.
On Tuesday (yesterday, evening), they asked for a non-urgent enhancement to be closed by Wednesday evening. I explained that due to various reasons (including urgent family matters), I wouldn't be able to finish the task before Friday. That's when the lecturing started: they told me they set tight deadlines even for non-emergencies because "that's the proper way to do things", and anyone working with them must respect them without exception.
I requested a video call to clarify. I explained that the work requires nearly a full day and that I simply couldn't close it by Wednesday. Even the physical time required to copy the data exceeded their deadline. But the new management believes that by applying pressure, you can overcome anything. Even the laws of physics.
Their response was sarcastic: "Our requests take priority, even if you are dying". I smiled and reiterated that I had no other way. "We will therefore have to find a new consultant who respects our timing", they said.
My response: "Okay. Our agreement expired on 31st December. I was waiting for a renewal, but it never arrived. Meaning, I have no legal obligations toward you. You have the data, the passwords, everything. Have a great day.".
The manager, annoyed and failing to understand the implications, replied: "Fine, we’ll look for someone younger with fewer family ties to manage.".
This morning, the phone rang. It was the manager, asking me to reconsider. His tone remained contemptuous, so I told him my decision was final. Two minutes later, I got a call from their biggest client - the one responsible for over 50% of their revenue. They had been notified I was leaving and informed the company they would also leave if I was no longer the one supervising their machines.
I called the manager back, friendly, trying to see if they were willing to change their attitude - to move from peremptory orders to requests between human beings. He started talking about "suing for damages" if they lost their main client because of me (to be clear: I am not taking that client for myself).
I don’t know how this story will evolve, but right now, I'm just enjoying a breath of fresh air outside my window.
#IT #FreelanceLife #WorkLifeBalance #ToxicManagement #TechLife #Consulting #SelfEmployed
@stefano certi manager dovrebbero provare l’ascetismo e l’isolamento sociale visto quanto sono inadatti a relazionarsi con gli altri.
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@stefano they want to sue an external BACK into a contract?
Actually their client could sue THEM because someone had access to their machines to whome they didn't have a contract with any more?@itdude exactly!
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@stefano they want to sue an external BACK into a contract?
Actually their client could sue THEM because someone had access to their machines to whome they didn't have a contract with any more?
