I left Odense on a train at 9:47.
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I left Odense on a train at 9:47. The trip for the $100 ticket I paid for should take an hour and ten minutes. These fucking idiots are so bad at running a train that it is now 11:19, I’m going to be late to relieve my babysitter at midnight.
I have switched trains twice. The first train barely left Odense before it was toast. Then I got on the second train that stranded me in Roskilde.
Next time someone asks “why do people own cars if trains in Europe are so great” feel free to quote me. These Danish trains are only usable if you don’t care when you get somewhere. #denmark
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I left Odense on a train at 9:47. The trip for the $100 ticket I paid for should take an hour and ten minutes. These fucking idiots are so bad at running a train that it is now 11:19, I’m going to be late to relieve my babysitter at midnight.
I have switched trains twice. The first train barely left Odense before it was toast. Then I got on the second train that stranded me in Roskilde.
Next time someone asks “why do people own cars if trains in Europe are so great” feel free to quote me. These Danish trains are only usable if you don’t care when you get somewhere. #denmark
@matdevdug The real kicker here is they used to run pretty dang well - I've used Danish public transportation for almost 50 years & while we've never not complained about it, shit has been accelerating towards "actually unreliable" over the past two decades or so.
Oddly coinciding with broader digitalization. Funny how that worked out.
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@matdevdug The real kicker here is they used to run pretty dang well - I've used Danish public transportation for almost 50 years & while we've never not complained about it, shit has been accelerating towards "actually unreliable" over the past two decades or so.
Oddly coinciding with broader digitalization. Funny how that worked out.
@jwcph @matdevdug I doubt the digitalisation has anything to do with it. It’s companies pursuing unrealistic profits and forgetting that putting the customer front and center is what makes “good service”.
I used to be able to see where a bus was, within meters, about 15 years ago. Now it’s impressive when the display at the bus stop is actually synchronised with reality at all.
Sorry Mat for your terrible evening. Must have been incredibly frustrating and stressful
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I left Odense on a train at 9:47. The trip for the $100 ticket I paid for should take an hour and ten minutes. These fucking idiots are so bad at running a train that it is now 11:19, I’m going to be late to relieve my babysitter at midnight.
I have switched trains twice. The first train barely left Odense before it was toast. Then I got on the second train that stranded me in Roskilde.
Next time someone asks “why do people own cars if trains in Europe are so great” feel free to quote me. These Danish trains are only usable if you don’t care when you get somewhere. #denmark
@matdevdug You mention Europe as part of your negative feedback, and I notice you're from the USA. Do you think the system in Europe would be improved with less public trains and more private cars like there is in the USA? I happen to have never owned a car in my life, I have only lived in Europe.
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@jwcph @matdevdug I doubt the digitalisation has anything to do with it. It’s companies pursuing unrealistic profits and forgetting that putting the customer front and center is what makes “good service”.
I used to be able to see where a bus was, within meters, about 15 years ago. Now it’s impressive when the display at the bus stop is actually synchronised with reality at all.
Sorry Mat for your terrible evening. Must have been incredibly frustrating and stressful
@teotwaki @matdevdug The primary function of digitalisation is exactly that, though: More profit & less user service.
Which is why when a digital option is implemented it would work well & then it goes downhill because of "optimizations", e.g. it was someone's job to make sure the display was synced with the actual position of the bus, but now it isn't.
Also, a lot of it is workforce "optimization", another thing accelerated wildly by digital tools.
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@teotwaki @matdevdug The primary function of digitalisation is exactly that, though: More profit & less user service.
Which is why when a digital option is implemented it would work well & then it goes downhill because of "optimizations", e.g. it was someone's job to make sure the display was synced with the actual position of the bus, but now it isn't.
Also, a lot of it is workforce "optimization", another thing accelerated wildly by digital tools.
@jwcph @matdevdug Interesting. Why do you think the digitalisation is the root cause of this?
What I mean is, if the intent was to provide a cheaper service, why digitalise it in the first place (in this example, why provide APIs 15 years ago, and then slowly lock everything down?)? The bus routes themselves aren’t more or less expensive to run because of the information sharing, are they?
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@jwcph @matdevdug Interesting. Why do you think the digitalisation is the root cause of this?
What I mean is, if the intent was to provide a cheaper service, why digitalise it in the first place (in this example, why provide APIs 15 years ago, and then slowly lock everything down?)? The bus routes themselves aren’t more or less expensive to run because of the information sharing, are they?
@teotwaki @matdevdug Well, that's called the Productivity Paradox & it's beyond the scope of a few toots - but there's Wikipedia articles about it & everything.
Basically it's the fact that everybody has been racing to implement computers into everything since the late 70's, spending ever greater wads of cash on it, but it didn't make things proportionally more effective or efficient.
It's also the precursor to enshittification.
