@falcennial I would not do it at all, but my job has a new travel policy that requires us to book work-related trips via a chatbot. Only if the chatbot doesn't return suitable options (which is quite frequently tbh), I can book myself and claim reimbursement. But I have to chat with the bot first.

Additionally, there's the odd occasion in which I need to contact some customer service, and the first/only option is a chatbot.
This adds up to a few times per month