@awfulwoman @duckwhistle It's highly likely that the first-line support people don't even work for Toyota. They work for a support outsourcing company that has a contract with Toyota.

Nailed it. Stuck the landing. Pick your metaphor. Rarely has a TV show faded to black on such a perfect note.

https://www.youtube.com/watch?v=zG0HFw0edXY