@Ulrich_the_elder "works as intended" I guess? truly awful.

@GhostOnTheHalfShell it was an aerial rope from firetoys.com, pretty niche product.. so maybe not _too_ weird they'd answer the phone. Also they're based out of the UK--I wonder if that has anything to do with it?

@dshan It was probably all the coffee tbh.. I'm a lot better about not drinking and ordering now

@rasterweb Amazing how you can cut your support load by making it nearly impossible to get support

@dtj Could be! It's a UK-based company and the woman had an English accent so I'd guess the call was routed overseas. I wonder if phone menus aren't as common over there?

I just had the weirdest customer support experience: I realized I goofed in an online order last night so I went back to the site and filled out the contact form then noticed there was a.. phone number? and I called it and.. a human answered?? and they were actually at the business and not in a call center and got it sorted out immediately? 🤯 I'm still reeling