@liamoc I agree.

I removed metrics, competitiveness, and incentives from dashboards. We’re overwhelmed by numbers.

My 15-minute customer appointments are now meaningful.

I fix the machine in 5 minutes, then chat and laugh with my new buddy. I don’t care about comments. If needed, I’ll do 2 or 3 appointments at once. Everyone chats together, and I have better days.

I lived in a world ruled by metrics, but I still have the power to ignore them.