@mhoye in a way, I think that clear expectation can also relieve some pressure on the developer. Installing software is not either "download a binary and it definitely works perfectly" or "follow our documentation and work out the intricacies based on chatroom conversations", it's a clear install process. And yes it might have bugs. The rest of your software also has bugs! You aren't some unique failure of a developer, you just have probably a high priority bug for your list.