you should have requested +500 a month increase
I had the same happen to me but the client totally dropped the maintenance part of a deployment and said his agent would do the patching... two months later the hosted services have been broken by the clanker and they are paying my double to debug and fix the agent's mess
I had the same happen to me but the client totally dropped the maintenance part of a deployment and said his agent would do the patching... two months later the hosted services have been broken by the clanker and they are paying my double to debug and fix the agent's mess