@mhoye (The background radiation of most moderation on the internet is to treat each incident as a one-off; tooling for addressing repeat customers is frequently weak)

@mhoye Thanks.

Going off a quick read, it seems like a lot of its underlying thesis is in the direction that if you have to moderate someone in one spot, odds are they've been up to antisocial nonsense in several, and you might want to act on them without having to individually find and adjudicate them. That tracks - but am I reading it right?

@mhoye Is there an inventory of the capabilities you & yrs found particularly valuable somewhere?