@futurebird This woman desperately wants to believe she is the victim of something--being taken advantage of by foreigners or being mistreated by a hotline employee. She is sadistically aching for somebody, somewhere to be punished for something no matter whether her life is materially affected in any way or not. She's like a frustrated toddler lashing out at anything within reach. A raging racist toddler with a cell phone, a job overseeing children, and voting rights.