@jwcph This is very much parallel to what I did my PhD on - covering the fact that (in work situations) people don't care about the computer, or the system and what it all does, and how it interacts with everything else.

All people want to do is do their job, and the use of the computer should be there to assist them to do their job. That is all it is about.

People are primary, a distinct part of the bigger system that is different form the computer. With all sort of special skills and abilities that need to be respected and supported. Computers are tools. Like a hammer.