@afewbugs probably more helpfully: you could show them a copy of these guidelines
https://mailchi.mp/thesaltways/aiguidelines

@afewbugs you could ask them to fill this in before they start

@icing
I replied: "I don't engage with AI slop, as I find it demeaning to both the sender and the recipient. After a brief investigation though, it appears that you signed up for a class but never attended, and since the class was not full, I'm happy to cancel any fees that were due. (You could have just asked for that in a two line email, and the result would have been the same.)"

@icing in response to my automated message to a customer saying "you appear to owe some money, please settle up or get in touch if there's a problem", I got 8 pages of ChatGPT slop about how the debt doesn't exist, about legal precedents, threats of legal action for harassment, it went on and on.