@stefano @andersgo
Seemingly the manager is too young and insufficiently experienced?

@stefano
What they need would be "a huge consulting company having 10s of thousands of consultants that any of them can take anyone's jobs at any time", which should be quite expensive. Otherwise shortage should certainly happen sooner or later. If they really want as they said, it should be REALLY needed and unavoidable costs.
But does the huge consulting company can do the jobs better than tha Barista?