I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service.
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I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. And when their app is only available to Google & Apple customers. Their AI wastes my time with useless ’customer service’. I take time to word constructive customer feedback. Their AI reads it. I spend time reading a useless AI reply. AI increases productivity my bollix. What a waste of human time.
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I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. And when their app is only available to Google & Apple customers. Their AI wastes my time with useless ’customer service’. I take time to word constructive customer feedback. Their AI reads it. I spend time reading a useless AI reply. AI increases productivity my bollix. What a waste of human time.
This grumpy thought is brought to you by the fact that I have 3 mails to write after abysmal AI customer experiences this week. On the plus side though, I had a quick & good experience with hands-on human help at my insurance company. I didn’t even have to battle through a phone tree or ’we have a website!' messages to speak to the human in the first place. I want to say something when I see something good, too. To compliment their corporate choices. So I will write a mail of praise to them too.
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I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. And when their app is only available to Google & Apple customers. Their AI wastes my time with useless ’customer service’. I take time to word constructive customer feedback. Their AI reads it. I spend time reading a useless AI reply. AI increases productivity my bollix. What a waste of human time.
@CiaraNi I have started using AI more for some things, at home and at work, but I never use it for quickly generating something for another person to spend their precious moments on this earth reading. I find it so insulting to have my time automated away by someone else.
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This grumpy thought is brought to you by the fact that I have 3 mails to write after abysmal AI customer experiences this week. On the plus side though, I had a quick & good experience with hands-on human help at my insurance company. I didn’t even have to battle through a phone tree or ’we have a website!' messages to speak to the human in the first place. I want to say something when I see something good, too. To compliment their corporate choices. So I will write a mail of praise to them too.
@CiaraNi I think maybe we need to reward the good behaviour a lot more!
I'm joining the campaign!
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@CiaraNi I have started using AI more for some things, at home and at work, but I never use it for quickly generating something for another person to spend their precious moments on this earth reading. I find it so insulting to have my time automated away by someone else.
@ben 'Insulting' is the right word for it - these companies are insulting their customers, wasting our time with automated replies that just aggregate general text from their website and documentation that in no way answers the specific query the customer carefully worded.
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