Wow, #eufymake being special again...
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@revk
It hadn't occurred to me that things might be different elsewhere, but in the US, it's fairly normal for warranty replacement of parts to require surrendering the part being replaced.@brouhaha this was not a warranty replacement!
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@interpipes IT HAS NOT BEEN WARRANTY REPLACED.
I HAD TO PAY FOR THE REPLACEMENT!
@revk I didn't see any earlier toots on this matter and the toot I replied to didn't appear to be in a thread, so that much wasn't obvious to me I'm afraid
perhaps it is boilerplate pre-written text for their ticketing system closing out discussions which might have resulted in warranty replacement, though
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@brouhaha this was not a warranty replacement!
@revk
Oh! I should have looked back at the thread.
There are companies that won't sell new parts without an exchange, but usually they make you send the part back first in such a case. -
Wow, #eufymake being special again...
I have new print head, so replacing it, but they want the old one back!
Just to be very clear here - this is NOT a warranty replacement - the print head is older than 3 months and so I HAD TO PAY for the new print head.
@revk OK that's very weird! Trying to be charitable to them, my best guess would be that maybe the on-duty support droid got confused about whether the replacement head was sent under warranty or not; I don't know enough of the conversation history (or how much of it they bothered to read) to know if that's plausible!
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@leon_p_smith Technically good
Legally, scammy, not so much.
@revk I was strongly considering a Bambu H2D last year, but then that company really went off the rails.
Ended up with a Snapmaker U1 instead... it should be able to do what I really wanted to do with the H2D.
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No reply, so a follow up.
@revk Sounds like they think you're on eufyMake Care, where returning the old print head is required.
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@revk Sounds like they think you're on eufyMake Care, where returning the old print head is required.
@jonatkins ah, I am not.
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@revk I didn't see any earlier toots on this matter and the toot I replied to didn't appear to be in a thread, so that much wasn't obvious to me I'm afraid
perhaps it is boilerplate pre-written text for their ticketing system closing out discussions which might have resulted in warranty replacement, though
@interpipes sorry, it was like the 5th person saying that is normal for a warranty replacement. I was starting to get wound up. My bad.
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@tobozo OK not their issue really. If I own something I own it. If I do something fraudulent with that - I am guilty of that. Simple.
@revk actually I meant it could be *their* issue, which implies the scam activity would happen inside their business perimeter (whether they're aware of it or not)
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No reply, so a follow up.
Ya, backed down, a mistake...
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