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  3. Anybody who has worked in IT support in the trenches in enterprise IT will tell you there are some Excel power users who basically run the company, are macros wizards and actual ninjas.. about 0.1% of the workforce.

Anybody who has worked in IT support in the trenches in enterprise IT will tell you there are some Excel power users who basically run the company, are macros wizards and actual ninjas.. about 0.1% of the workforce.

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  • thepwnicorn@infosec.exchangeT thepwnicorn@infosec.exchange

    @brnrd @GossiTheDog it doesn't have to be if you're considering those issues you've pointed out worth addressing. Though you're probably right that plenty don't. You could build small purpose-built container images that have the required tools installed and cache them on the runners. You can have proxy registeries / pull through caches to not download the same npm/pypi/maven/... packages all over again.

    thepwnicorn@infosec.exchangeT This user is from outside of this forum
    thepwnicorn@infosec.exchangeT This user is from outside of this forum
    thepwnicorn@infosec.exchange
    wrote sidst redigeret af
    #45

    @brnrd @GossiTheDog Don't stuff everything in platform specific CI tools, but rather have them in scripts. You can thus test them properly and also have an easier time if CI systems should change for whatever reason. Similarly, have local mirror of git repositories if you're building from source. All of that is unglamorous work though and doesn't generate revenue, so I suspect that many companies don't give engineers much time and resources to address this unless they see releases at risk because jobs get too slow or fail.

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    • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

      I’m really serious about this one btw. Companies have no measurable way of knowing what employees are doing with GenAI. They’re giving Claude Code out like it’s candy and just presuming everybody is an IT power user. They aren’t. They’re converting PDFs and vibe coding garden planning tools.

      Copilot M365 has a fake dashboard showing how productive people are.. it has no actual data. It just shows people use it. It’s CIO porn for the CEO. Orgs are pissing money up a wall worldwide.

      t2r@infosec.exchangeT This user is from outside of this forum
      t2r@infosec.exchangeT This user is from outside of this forum
      t2r@infosec.exchange
      wrote sidst redigeret af
      #46

      @GossiTheDog good let the. When the bubble bursts they’ll be held accountable by shareholders.

      1 Reply Last reply
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      • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

        In an era where companies need to become more efficient and diverse they’ve basically picked the least efficient way to do it, with the biggest risks and highest costs - because everybody else is doing it.

        I know somebody at one of the big 4 who has written something in Claude that prompts Claude each twenty minutes for a question, then feeds Claude’s question back into Claude to use their tokens - because token usage is factored into employee evaluations. What are we even doing.

        gunstick@mastodon.opencloud.luG This user is from outside of this forum
        gunstick@mastodon.opencloud.luG This user is from outside of this forum
        gunstick@mastodon.opencloud.lu
        wrote sidst redigeret af
        #47

        @GossiTheDog this autofeeding also happens at facebook for the same reason. Tokenmaxing.

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        • troed@swecyb.comT troed@swecyb.com

          @GossiTheDog This is why I very seldomly use cloud AI and on purpose try to do everything with a local LLM setup. We know the subsidized cloud plans are going to come crumbling down so it's better to not have becomed dependent on them in your workflow.

          gunstick@mastodon.opencloud.luG This user is from outside of this forum
          gunstick@mastodon.opencloud.luG This user is from outside of this forum
          gunstick@mastodon.opencloud.lu
          wrote sidst redigeret af
          #48

          @troed @GossiTheDog
          A friend of mine doing a lot of leisure picture generation also uses local engines.
          He is a gamer. And when not gaming the GPU can be used for the pictures stuff.

          1 Reply Last reply
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          • malwareminigun@infosec.exchangeM malwareminigun@infosec.exchange

            @GossiTheDog I wish I could find the original to attribute it properly but this fits

            hans5524@mastodon.nlH This user is from outside of this forum
            hans5524@mastodon.nlH This user is from outside of this forum
            hans5524@mastodon.nl
            wrote sidst redigeret af
            #49

            @malwareminigun @GossiTheDog No attribution necessary, it's AI generated.

            theeclecticdyslexic@mstdn.socialT 1 Reply Last reply
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            • malwareminigun@infosec.exchangeM malwareminigun@infosec.exchange

              @GossiTheDog I wish I could find the original to attribute it properly but this fits

              scarlett@gamepad.clubS This user is from outside of this forum
              scarlett@gamepad.clubS This user is from outside of this forum
              scarlett@gamepad.club
              wrote sidst redigeret af
              #50

              @malwareminigun @GossiTheDog ironically i think this image might be ai?

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              • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                RE: https://mastodon.social/@404mediaco/116908074107231828

                Anybody who has worked in IT support in the trenches in enterprise IT will tell you there are some Excel power users who basically run the company, are macros wizards and actual ninjas.. about 0.1% of the workforce. About 99% of people can’t align a table in Word.

                Giving the 99% of people tools which cost $$$ per user a month and letting them do anything is like giving a child a car, and being surprised when they ram the car into a wall three days later and cost $10k after achieving nothing.

                gkrnours@mastodon.gamedev.placeG This user is from outside of this forum
                gkrnours@mastodon.gamedev.placeG This user is from outside of this forum
                gkrnours@mastodon.gamedev.place
                wrote sidst redigeret af
                #51

                @GossiTheDog ar my first job, we fucked up CSRF integration, it blocked paypal from confirming payment from client. The #2 in the enterprise noticed after a couple hours. She asked for the raw list of all order id, she plucked all paypal payments, put both list in excel, applied some magic and got 4 impacted order. By the time I opened a shell to the DB, she had basically fixed the issue.

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                • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                  I’m really serious about this one btw. Companies have no measurable way of knowing what employees are doing with GenAI. They’re giving Claude Code out like it’s candy and just presuming everybody is an IT power user. They aren’t. They’re converting PDFs and vibe coding garden planning tools.

                  Copilot M365 has a fake dashboard showing how productive people are.. it has no actual data. It just shows people use it. It’s CIO porn for the CEO. Orgs are pissing money up a wall worldwide.

                  agowa338@chaos.socialA This user is from outside of this forum
                  agowa338@chaos.socialA This user is from outside of this forum
                  agowa338@chaos.social
                  wrote sidst redigeret af
                  #52

                  @GossiTheDog

                  You should post this rant over on LinkedIn where the audience that apparently doesn't know this already is.

                  When you post it here on Fedi you're preaching to the choir.

                  1 Reply Last reply
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                  • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                    RE: https://mastodon.social/@404mediaco/116908074107231828

                    Anybody who has worked in IT support in the trenches in enterprise IT will tell you there are some Excel power users who basically run the company, are macros wizards and actual ninjas.. about 0.1% of the workforce. About 99% of people can’t align a table in Word.

                    Giving the 99% of people tools which cost $$$ per user a month and letting them do anything is like giving a child a car, and being surprised when they ram the car into a wall three days later and cost $10k after achieving nothing.

                    simon@gotosocial.grnwds.ukS This user is from outside of this forum
                    simon@gotosocial.grnwds.ukS This user is from outside of this forum
                    simon@gotosocial.grnwds.uk
                    wrote sidst redigeret af
                    #53

                    @GossiTheDog
                    One thing that has occurred to me is how much people use it for search, where search is (still, if used correctly) broadly factual and free at the point of use, and the big GenAI providers tend to provide affirmatory answers while burning through compute.

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                    • jeroenvanbergen@mstdn.socialJ jeroenvanbergen@mstdn.social

                      @brnrd @GossiTheDog There is a ‘certain amount of waste’ built into the modern way of writing, testing and deploying software.

                      That amount can be totally insane when changing a minor detail. If the pipeline is not able to isolate what to build, test and deploy it will just do it all. Is it necessary? No. Is it able to prevent mistakes? Maybe.

                      ingram@mastodon.socialI This user is from outside of this forum
                      ingram@mastodon.socialI This user is from outside of this forum
                      ingram@mastodon.social
                      wrote sidst redigeret af
                      #54

                      @jeroenvanbergen @brnrd @GossiTheDog So CI/CD pipelines can't even do what 'make' did back in the day?

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                      • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                        This isn’t, btw, a Kevin Doesn’t Use AI rant. I use GenAI extensively for various testing things. I had access to Mythos before almost everybody. I pay for Copilot Pro+. I pay for Gemini. I AI generate terrible songs. I vibecode security scanners. My personal spend exceeds £500 this month to date.

                        Do I think you should make every employee depend on these third party GenAI tools for their job? No. Its ridiculous. You’re also *locked in* to costs you can’t afford which *will rise*. It’s a cliff.

                        otterlysensible@techhub.socialO This user is from outside of this forum
                        otterlysensible@techhub.socialO This user is from outside of this forum
                        otterlysensible@techhub.social
                        wrote sidst redigeret af
                        #55

                        @GossiTheDog

                        I love this because it’s not a binary AI=good || AI=bad post.

                        What we have done is reset back to the “early GitHub days” where everybody was whipping up projects, regardless of skill.

                        AI without knowledge is bad. It’s like a firearm in that sense.

                        1 Reply Last reply
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                        • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                          RE: https://mastodon.social/@404mediaco/116908074107231828

                          Anybody who has worked in IT support in the trenches in enterprise IT will tell you there are some Excel power users who basically run the company, are macros wizards and actual ninjas.. about 0.1% of the workforce. About 99% of people can’t align a table in Word.

                          Giving the 99% of people tools which cost $$$ per user a month and letting them do anything is like giving a child a car, and being surprised when they ram the car into a wall three days later and cost $10k after achieving nothing.

                          rossmadness@infosec.exchangeR This user is from outside of this forum
                          rossmadness@infosec.exchangeR This user is from outside of this forum
                          rossmadness@infosec.exchange
                          wrote sidst redigeret af
                          #56

                          @GossiTheDog Early in my IT career, I had to do a Help Desk call to the business department (at a school district). They were in a panic because they had a shared Excel spreadsheet that was mission critical, but the person who made it had quit. They didn't know how it worked and things were no longer adding up. I shouldn't have, but I looked at the sheet and figured out where the error was. Over the next several weeks came in help desk tickets from this department needing help modifying the sheet and expanding it. I refused to do any of them and had to have a call with their department manager explaining that I was not there to teach them how to use Excel and he agreed they shouldn't be using IT people to do the business calculations they claimed they knew how to do.

                          I can't imagine what it must be like if those people are using AI.

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                          • gossithedog@cyberplace.socialG gossithedog@cyberplace.social

                            In an era where companies need to become more efficient and diverse they’ve basically picked the least efficient way to do it, with the biggest risks and highest costs - because everybody else is doing it.

                            I know somebody at one of the big 4 who has written something in Claude that prompts Claude each twenty minutes for a question, then feeds Claude’s question back into Claude to use their tokens - because token usage is factored into employee evaluations. What are we even doing.

                            nazokiyoubinbou@urusai.socialN This user is from outside of this forum
                            nazokiyoubinbou@urusai.socialN This user is from outside of this forum
                            nazokiyoubinbou@urusai.social
                            wrote sidst redigeret af
                            #57

                            @GossiTheDog CEOs and board members were sold the scam that LLMs would magically turn into AI someday and that it would, in turn, successfully replace all human employees (except them of course!) They love the idea of eliminating humans ­— or at least eliminating paying them.

                            I think, though, the most impressive thing is most of the scammers actually are sniffing their own fumes and believe the same ridiculousness. They actually don't understand the nature of their own product... Which... I guess isn't so unusual for people like these, but darn it's a heck of a crazy thing to watch happen. People who know nothing selling to people who know nothing. And all either side truly needs to do is just frigging ask someone who understands the tech. It can be useful, but not like this.

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                            • xan@xantronix.socialX xan@xantronix.social

                              @bontchev @GossiTheDog Why would your hypothetical employee have become annoyed with you?

                              bontchev@infosec.exchangeB This user is from outside of this forum
                              bontchev@infosec.exchangeB This user is from outside of this forum
                              bontchev@infosec.exchange
                              wrote sidst redigeret af
                              #58

                              @xan @GossiTheDog Because I'm an annoying person. Pedantic, insisting on excellence, working long and odd hours, with a sarcastic sense of humor, etc.

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                              • malwareminigun@infosec.exchangeM malwareminigun@infosec.exchange

                                @bontchev Claude with effectively unlimited usage isn't going to stay $180/year for long. When they do usage based billing like everyone else has been forced to do it's really easy to have a 2 sentence input that costs $100

                                (It still might be cheaper than hiring a developer but it is still very expensive)

                                bontchev@infosec.exchangeB This user is from outside of this forum
                                bontchev@infosec.exchangeB This user is from outside of this forum
                                bontchev@infosec.exchange
                                wrote sidst redigeret af
                                #59

                                @malwareminigun You might be right but I'm talking about the right now, not about the future. And even before the boss bought me the Pro subscription, I managed to do quite a lot of work with the free version, which offers like 9 times less tokens per 5-hour session.

                                malwareminigun@infosec.exchangeM grandmasterbash@chaos.socialG 2 Replies Last reply
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                                • bontchev@infosec.exchangeB bontchev@infosec.exchange

                                  @malwareminigun You might be right but I'm talking about the right now, not about the future. And even before the boss bought me the Pro subscription, I managed to do quite a lot of work with the free version, which offers like 9 times less tokens per 5-hour session.

                                  malwareminigun@infosec.exchangeM This user is from outside of this forum
                                  malwareminigun@infosec.exchangeM This user is from outside of this forum
                                  malwareminigun@infosec.exchange
                                  wrote sidst redigeret af
                                  #60

                                  @bontchev the future in question is months not years away. It's already here for pretty much every other provider. The ~$1 Trillion that was spent on hardware to power this stuff isn't getting paid back at $200/user/year

                                  bontchev@infosec.exchangeB 1 Reply Last reply
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                                  • malwareminigun@infosec.exchangeM malwareminigun@infosec.exchange

                                    @bontchev the future in question is months not years away. It's already here for pretty much every other provider. The ~$1 Trillion that was spent on hardware to power this stuff isn't getting paid back at $200/user/year

                                    bontchev@infosec.exchangeB This user is from outside of this forum
                                    bontchev@infosec.exchangeB This user is from outside of this forum
                                    bontchev@infosec.exchange
                                    wrote sidst redigeret af
                                    #61

                                    @malwareminigun That might be so but I was talking about the *now*. And now, Claude is perfectly affordable for what it can do. When it becomes too expensive, I'll stop using it.

                                    malwareminigun@infosec.exchangeM 1 Reply Last reply
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                                    • bontchev@infosec.exchangeB bontchev@infosec.exchange

                                      @malwareminigun That might be so but I was talking about the *now*. And now, Claude is perfectly affordable for what it can do. When it becomes too expensive, I'll stop using it.

                                      malwareminigun@infosec.exchangeM This user is from outside of this forum
                                      malwareminigun@infosec.exchangeM This user is from outside of this forum
                                      malwareminigun@infosec.exchange
                                      wrote sidst redigeret af
                                      #62

                                      @bontchev you're missing the point. This thread started with people talking about how AI was crazy expensive, and you saying, in my experience, it's cheap. The reason it's cheap for you right now is you're using a setup that subsidizes the crap out of it. Anyone using a path that doesn't have such subsidy is currently paying for it and it's not cheap. Those folks are paying those costs right now.

                                      I'm not saying it's valueless, or don't use it, or you should change anything about what you are doing right now, i'm explaining why people are saying it's expensive. The employee at the beginning of this thread is easily costing a $1000 a day, just in AI usage.

                                      bontchev@infosec.exchangeB 1 Reply Last reply
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                                      • spartan_1986@infosec.exchangeS spartan_1986@infosec.exchange

                                        @GossiTheDog PS: we did raise these concerns when management announced everyone was getting Copilot. Took months (and months) to get them to agree to a test. “No one will be able to see anything they don’t already have access to,” they said.🤷‍♂️

                                        Yes. Exactly.

                                        darryl@toot.communityD This user is from outside of this forum
                                        darryl@toot.communityD This user is from outside of this forum
                                        darryl@toot.community
                                        wrote sidst redigeret af
                                        #63

                                        @Spartan_1986 @GossiTheDog A lot easier to *find* the stuff that you have access to but shouldn’t.

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                                        • spartan_1986@infosec.exchangeS spartan_1986@infosec.exchange

                                          @GossiTheDog And then there is the non-monetary costs. We recently completed our first penetration test against Copilot in my corp and to say we found a lot of secret and confidential stuff out there just for the prompting is an understatement. The company totally believed Microsoft when they said everything would be safe guarded, yet I personally found a document with every marketing service account name and password. Vender contracts, company secrets, legal documents: we found it all. Copilot in a corporate environment is the single largest amplifier of poor IAM configurations. It is the largest insider threat I’ve ever seen.

                                          n_dimension@infosec.exchangeN This user is from outside of this forum
                                          n_dimension@infosec.exchangeN This user is from outside of this forum
                                          n_dimension@infosec.exchange
                                          wrote sidst redigeret af
                                          #64

                                          @Spartan_1986 @GossiTheDog

                                          Parameters of the test?

                                          And as it in the compartmentalised corpo environment or public?

                                          1 Reply Last reply
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