@munin Yes.Working helpdesk support with the intent of trying to find solutions that work well both for the user and the company really opens your eyes to this shit.Sometimes users are lazy, yes, but never stupid. Pretty much anything anything people chalk up to stupidity is users following patterns they've often been forced into for years.I will say there are sometimes no-win situations, where in order to act correctly a user would need to have knowledge that they just simply have absolutely no incentive to learn. But that's usually the company's fault.