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  3. A few months ago, a client asked me to shave about €200 a month off our agreement.

A few months ago, a client asked me to shave about €200 a month off our agreement.

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  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

    A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

    Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

    I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

    So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

    Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

    #IT #SysAdmin

    greenmtnbear@4bear.comG This user is from outside of this forum
    greenmtnbear@4bear.comG This user is from outside of this forum
    greenmtnbear@4bear.com
    wrote sidst redigeret af
    #54

    @stefano Good for you. I've had similar (cut in contracting hours due to "business issues), then finding out the enterprise AI accounts cost too much. Besides -- they can use AI to do my work (Technical writer). F*** them.

    1 Reply Last reply
    0
    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

      A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

      Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

      I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

      So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

      Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

      #IT #SysAdmin

      R This user is from outside of this forum
      R This user is from outside of this forum
      rooktallon@tweesecake.social
      wrote sidst redigeret af
      #55

      @FreakyFwoof @stefano Just out of curiosity, what is it you charge for? What's your expertese?

      stefano@mastodon.bsd.cafeS 1 Reply Last reply
      0
      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

        A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

        Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

        I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

        So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

        Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

        #IT #SysAdmin

        jaz@toot.walesJ This user is from outside of this forum
        jaz@toot.walesJ This user is from outside of this forum
        jaz@toot.wales
        wrote sidst redigeret af
        #56

        @stefano back when I was consulting I had two rates, one for going with me first, a higher one for going with someone cheaper and then coming back to me to fix it.

        I was very clear and transparent and up front with potential customers on any first sales call. Some came back and paid the rate and turned into great customers, some didn't and I'm happy for both outcomes.

        My go-to quote was "If you think hiring a professional is expensive, wait until you hire an amateur." (Red Adair)

        jaz@toot.walesJ timwardcam@c.imT globcoco@mamot.frG 3 Replies Last reply
        0
        • jaz@toot.walesJ jaz@toot.wales

          @stefano back when I was consulting I had two rates, one for going with me first, a higher one for going with someone cheaper and then coming back to me to fix it.

          I was very clear and transparent and up front with potential customers on any first sales call. Some came back and paid the rate and turned into great customers, some didn't and I'm happy for both outcomes.

          My go-to quote was "If you think hiring a professional is expensive, wait until you hire an amateur." (Red Adair)

          jaz@toot.walesJ This user is from outside of this forum
          jaz@toot.walesJ This user is from outside of this forum
          jaz@toot.wales
          wrote sidst redigeret af
          #57

          @stefano If I was consulting now I would probably look into a special service line that is simply cleaning up slop. Probably a wealth of work there, and sunk cost means they really want it fixed.

          Should be a way to up your rate for this work.

          1 Reply Last reply
          0
          • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

            A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

            Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

            I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

            So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

            Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

            #IT #SysAdmin

            thedoctor@polymaths.socialT This user is from outside of this forum
            thedoctor@polymaths.socialT This user is from outside of this forum
            thedoctor@polymaths.social
            wrote sidst redigeret af
            #58

            @stefano I usually make the experience that "AI" has the least useful output for situations where I need help most: intricate architectures containing multiple complex components, covering all kinds of use cases, grown over years. It's difficult to untangle something like this, and your favorite chatbot isn't really up to the task either, quite the opposite.

            1 Reply Last reply
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            • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

              A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

              Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

              I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

              So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

              Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

              #IT #SysAdmin

              denzilferreira@techhub.socialD This user is from outside of this forum
              denzilferreira@techhub.socialD This user is from outside of this forum
              denzilferreira@techhub.social
              wrote sidst redigeret af
              #59

              @stefano when companies realize that AI is nothing more than a party trick, that they lost talent for something that is a predicting machine and that can't fix a problem by making judgement calls to the company best interest - yes because dropping a full database in production to rewrite the tables is a solution in AI eyes - they will be calling. Answer the call, but don't go back for much more than what they already spent on tokens. Because you will go back to clean up the mess AI did first, and then what you were originally doing.

              1 Reply Last reply
              0
              • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                #IT #SysAdmin

                gimulnautti@mastodon.greenG This user is from outside of this forum
                gimulnautti@mastodon.greenG This user is from outside of this forum
                gimulnautti@mastodon.green
                wrote sidst redigeret af
                #60

                @stefano Enshittification has entered the workplace 🤔

                1 Reply Last reply
                0
                • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                  A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                  Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                  I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                  So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                  Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                  #IT #SysAdmin

                  digitalraven@retro.pizzaD This user is from outside of this forum
                  digitalraven@retro.pizzaD This user is from outside of this forum
                  digitalraven@retro.pizza
                  wrote sidst redigeret af
                  #61

                  @stefano "Did my updated terms and conditions not come through with the price adjustment? Saying that any attempt to use my services in relation to GenAI would be a breach of contract with a €1000 penalty? That was the price of shaving my rate."

                  1 Reply Last reply
                  0
                  • grundeinkommenaberrichtig@mastodon.socialG grundeinkommenaberrichtig@mastodon.social

                    @stefano there is no way back, you either swim with the sharks, or are out of the door. Here in the Fediverse you might be the "No AI" hero for a day, but many other #SysAdmin have no problem working with AI

                    gnaddrig@mastodon.socialG This user is from outside of this forum
                    gnaddrig@mastodon.socialG This user is from outside of this forum
                    gnaddrig@mastodon.social
                    wrote sidst redigeret af
                    #62

                    @GrundeinkommenAberRichtig @stefano
                    Not sure this is about "no AI", though. The way I see it, it's about shitty behaviour.

                    stefano@mastodon.bsd.cafeS 1 Reply Last reply
                    0
                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                      A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                      Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                      I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                      So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                      Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                      #IT #SysAdmin

                      averlice@fedi.blindsoft.netA This user is from outside of this forum
                      averlice@fedi.blindsoft.netA This user is from outside of this forum
                      averlice@fedi.blindsoft.net
                      wrote sidst redigeret af
                      #63
                      hahahahahahahaha tipical.
                      ouch!

                      that's just stupid. sometimes a human sysadmin is better than chatGPT. +, there are certain things chatGPT (and even claude) just cannot fix in minutes that a human sysadmin can in about 5minutes.
                      1 Reply Last reply
                      0
                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                        A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                        Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                        I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                        So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                        Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                        #IT #SysAdmin

                        stux@mstdn.socialS This user is from outside of this forum
                        stux@mstdn.socialS This user is from outside of this forum
                        stux@mstdn.social
                        wrote sidst redigeret af
                        #64

                        @stefano Holy shit..

                        That required some digital balls right there

                        I do not have the patience you have sir, my respect!

                        stefano@mastodon.bsd.cafeS 1 Reply Last reply
                        0
                        • jwcph@helvede.netJ jwcph@helvede.net shared this topic
                        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                          A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                          Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                          I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                          So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                          Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                          #IT #SysAdmin

                          rozenglass@fedi.dreamscape.linkR This user is from outside of this forum
                          rozenglass@fedi.dreamscape.linkR This user is from outside of this forum
                          rozenglass@fedi.dreamscape.link
                          wrote sidst redigeret af
                          #65
                          @stefano@bsd.cafe Slowly, more and more of my critical response calls end up tracing their root cause back to some random LLM slop changes that someone working at the client thought they can just shove in important places without them knowing what they're doing. I'm also having to condition my support contracts on not having the client use LLMs in the parts they need my help with, because I really have better things to do with my life than try to understand what a statistical word generator threw up at random hours of the night. I was starting to doubt the market utility of my skills as the LLM hype was growing, but as the it keeps going I find that the fear mongering does not reflect reality at all on the ground, in my consulting experience so far. The popular sentiment is starting to feel more like fanatical faith than a technological reality. Perhaps this the effect of a massive number of people going all-in on a fundamentally shaky bet, with their finances and their reputations, so the more the tech shows signs of falling short of the expectation, the louder those invested in the movement preach of doom and missing out and falling behind and various other woes. As if we all believed hard enough, and prayed hard enough, the machine gods will finally bring forth the new age, in which their risky bets makes them the magical winners. Humans are quite interesting.
                          fedihacker@masto.esF 1 Reply Last reply
                          0
                          • oxy@social.bsdlab.auO oxy@social.bsdlab.au
                            @stefano written in BASH
                            stefano@mastodon.bsd.cafeS This user is from outside of this forum
                            stefano@mastodon.bsd.cafeS This user is from outside of this forum
                            stefano@mastodon.bsd.cafe
                            wrote sidst redigeret af
                            #66

                            @oxy in bash? I'm (A)in

                            1 Reply Last reply
                            0
                            • gnaddrig@mastodon.socialG gnaddrig@mastodon.social

                              @GrundeinkommenAberRichtig @stefano
                              Not sure this is about "no AI", though. The way I see it, it's about shitty behaviour.

                              stefano@mastodon.bsd.cafeS This user is from outside of this forum
                              stefano@mastodon.bsd.cafeS This user is from outside of this forum
                              stefano@mastodon.bsd.cafe
                              wrote sidst redigeret af
                              #67

                              @gnaddrig @GrundeinkommenAberRichtig exactly. This is not an anti AI post. This has always happened: people think they can save money using [$TECH] and getting rid of experienced people. Then something goes wrong. Then they try to contact you to clean up the mess they did.

                              If you're doing it only for money, you can get a good profit. If you (also) do it for passion, it can be disappointing.

                              1 Reply Last reply
                              0
                              • rozenglass@fedi.dreamscape.linkR rozenglass@fedi.dreamscape.link
                                @stefano@bsd.cafe Slowly, more and more of my critical response calls end up tracing their root cause back to some random LLM slop changes that someone working at the client thought they can just shove in important places without them knowing what they're doing. I'm also having to condition my support contracts on not having the client use LLMs in the parts they need my help with, because I really have better things to do with my life than try to understand what a statistical word generator threw up at random hours of the night. I was starting to doubt the market utility of my skills as the LLM hype was growing, but as the it keeps going I find that the fear mongering does not reflect reality at all on the ground, in my consulting experience so far. The popular sentiment is starting to feel more like fanatical faith than a technological reality. Perhaps this the effect of a massive number of people going all-in on a fundamentally shaky bet, with their finances and their reputations, so the more the tech shows signs of falling short of the expectation, the louder those invested in the movement preach of doom and missing out and falling behind and various other woes. As if we all believed hard enough, and prayed hard enough, the machine gods will finally bring forth the new age, in which their risky bets makes them the magical winners. Humans are quite interesting.
                                fedihacker@masto.esF This user is from outside of this forum
                                fedihacker@masto.esF This user is from outside of this forum
                                fedihacker@masto.es
                                wrote sidst redigeret af
                                #68

                                @rozenglass @stefano

                                #LLM #slop #ChatGPT #claude #AI #consulting

                                1 Reply Last reply
                                0
                                • R rooktallon@tweesecake.social

                                  @FreakyFwoof @stefano Just out of curiosity, what is it you charge for? What's your expertese?

                                  stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                  stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                  stefano@mastodon.bsd.cafe
                                  wrote sidst redigeret af
                                  #69

                                  @rooktallon @FreakyFwoof it depends - not a "x per hour" rate. We have an agreement for server management, backups, monitoring, etc.

                                  1 Reply Last reply
                                  0
                                  • stux@mstdn.socialS stux@mstdn.social

                                    @stefano Holy shit..

                                    That required some digital balls right there

                                    I do not have the patience you have sir, my respect!

                                    stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                    stefano@mastodon.bsd.cafeS This user is from outside of this forum
                                    stefano@mastodon.bsd.cafe
                                    wrote sidst redigeret af
                                    #70

                                    @stux thanks. Yes, I'm quite patient, but sometimes my patience is not enough 😆

                                    1 Reply Last reply
                                    0
                                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                      A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                      Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                      I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                      So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                      Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                      #IT #SysAdmin

                                      nick@treffen.geekyschmidt.comN This user is from outside of this forum
                                      nick@treffen.geekyschmidt.comN This user is from outside of this forum
                                      nick@treffen.geekyschmidt.com
                                      wrote sidst redigeret af
                                      #71

                                      @stefano I think the price goes up, no?

                                      1 Reply Last reply
                                      0
                                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                        A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                        Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                        I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                        So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                        Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                        #IT #SysAdmin

                                        justine@snac.smithies.me.ukJ This user is from outside of this forum
                                        justine@snac.smithies.me.ukJ This user is from outside of this forum
                                        justine@snac.smithies.me.uk
                                        wrote sidst redigeret af
                                        #72
                                        An unbelievable thing for folk to do and certainly would feel like a slap ( slop ) in the face.
                                        1 Reply Last reply
                                        0
                                        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                          A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                          Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                          I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                          So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                          Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                          #IT #SysAdmin

                                          jeff@bluenoser.meJ This user is from outside of this forum
                                          jeff@bluenoser.meJ This user is from outside of this forum
                                          jeff@bluenoser.me
                                          wrote sidst redigeret af
                                          #73

                                          @stefano I learned, way before LLM and spicy auto-complete were "things", to never shave my price without a shaving in scope too.

                                          When I do fee estimates they are very detailed, most in my industry don't share that, but I do.

                                          So if they ask me to "find" $500, I will ask where they want to cut back.

                                          Most times they don't, and hire me anyway. When they don't, its not personal, they just have different priorities.

                                          1 Reply Last reply
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