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  3. A few months ago, a client asked me to shave about €200 a month off our agreement.

A few months ago, a client asked me to shave about €200 a month off our agreement.

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  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

    A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

    Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

    I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

    So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

    Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

    #IT #SysAdmin

    averlice@fedi.blindsoft.netA This user is from outside of this forum
    averlice@fedi.blindsoft.netA This user is from outside of this forum
    averlice@fedi.blindsoft.net
    wrote sidst redigeret af
    #63
    hahahahahahahaha tipical.
    ouch!

    that's just stupid. sometimes a human sysadmin is better than chatGPT. +, there are certain things chatGPT (and even claude) just cannot fix in minutes that a human sysadmin can in about 5minutes.
    1 Reply Last reply
    0
    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

      A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

      Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

      I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

      So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

      Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

      #IT #SysAdmin

      stux@mstdn.socialS This user is from outside of this forum
      stux@mstdn.socialS This user is from outside of this forum
      stux@mstdn.social
      wrote sidst redigeret af
      #64

      @stefano Holy shit..

      That required some digital balls right there

      I do not have the patience you have sir, my respect!

      stefano@mastodon.bsd.cafeS 1 Reply Last reply
      0
      • jwcph@helvede.netJ jwcph@helvede.net shared this topic
      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

        A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

        Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

        I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

        So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

        Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

        #IT #SysAdmin

        rozenglass@fedi.dreamscape.linkR This user is from outside of this forum
        rozenglass@fedi.dreamscape.linkR This user is from outside of this forum
        rozenglass@fedi.dreamscape.link
        wrote sidst redigeret af
        #65
        @stefano@bsd.cafe Slowly, more and more of my critical response calls end up tracing their root cause back to some random LLM slop changes that someone working at the client thought they can just shove in important places without them knowing what they're doing. I'm also having to condition my support contracts on not having the client use LLMs in the parts they need my help with, because I really have better things to do with my life than try to understand what a statistical word generator threw up at random hours of the night. I was starting to doubt the market utility of my skills as the LLM hype was growing, but as the it keeps going I find that the fear mongering does not reflect reality at all on the ground, in my consulting experience so far. The popular sentiment is starting to feel more like fanatical faith than a technological reality. Perhaps this the effect of a massive number of people going all-in on a fundamentally shaky bet, with their finances and their reputations, so the more the tech shows signs of falling short of the expectation, the louder those invested in the movement preach of doom and missing out and falling behind and various other woes. As if we all believed hard enough, and prayed hard enough, the machine gods will finally bring forth the new age, in which their risky bets makes them the magical winners. Humans are quite interesting.
        fedihacker@masto.esF 1 Reply Last reply
        0
        • oxy@social.bsdlab.auO oxy@social.bsdlab.au
          @stefano written in BASH
          stefano@mastodon.bsd.cafeS This user is from outside of this forum
          stefano@mastodon.bsd.cafeS This user is from outside of this forum
          stefano@mastodon.bsd.cafe
          wrote sidst redigeret af
          #66

          @oxy in bash? I'm (A)in

          1 Reply Last reply
          0
          • gnaddrig@mastodon.socialG gnaddrig@mastodon.social

            @GrundeinkommenAberRichtig @stefano
            Not sure this is about "no AI", though. The way I see it, it's about shitty behaviour.

            stefano@mastodon.bsd.cafeS This user is from outside of this forum
            stefano@mastodon.bsd.cafeS This user is from outside of this forum
            stefano@mastodon.bsd.cafe
            wrote sidst redigeret af
            #67

            @gnaddrig @GrundeinkommenAberRichtig exactly. This is not an anti AI post. This has always happened: people think they can save money using [$TECH] and getting rid of experienced people. Then something goes wrong. Then they try to contact you to clean up the mess they did.

            If you're doing it only for money, you can get a good profit. If you (also) do it for passion, it can be disappointing.

            1 Reply Last reply
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            • rozenglass@fedi.dreamscape.linkR rozenglass@fedi.dreamscape.link
              @stefano@bsd.cafe Slowly, more and more of my critical response calls end up tracing their root cause back to some random LLM slop changes that someone working at the client thought they can just shove in important places without them knowing what they're doing. I'm also having to condition my support contracts on not having the client use LLMs in the parts they need my help with, because I really have better things to do with my life than try to understand what a statistical word generator threw up at random hours of the night. I was starting to doubt the market utility of my skills as the LLM hype was growing, but as the it keeps going I find that the fear mongering does not reflect reality at all on the ground, in my consulting experience so far. The popular sentiment is starting to feel more like fanatical faith than a technological reality. Perhaps this the effect of a massive number of people going all-in on a fundamentally shaky bet, with their finances and their reputations, so the more the tech shows signs of falling short of the expectation, the louder those invested in the movement preach of doom and missing out and falling behind and various other woes. As if we all believed hard enough, and prayed hard enough, the machine gods will finally bring forth the new age, in which their risky bets makes them the magical winners. Humans are quite interesting.
              fedihacker@masto.esF This user is from outside of this forum
              fedihacker@masto.esF This user is from outside of this forum
              fedihacker@masto.es
              wrote sidst redigeret af
              #68

              @rozenglass @stefano

              #LLM #slop #ChatGPT #claude #AI #consulting

              1 Reply Last reply
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              • R rooktallon@tweesecake.social

                @FreakyFwoof @stefano Just out of curiosity, what is it you charge for? What's your expertese?

                stefano@mastodon.bsd.cafeS This user is from outside of this forum
                stefano@mastodon.bsd.cafeS This user is from outside of this forum
                stefano@mastodon.bsd.cafe
                wrote sidst redigeret af
                #69

                @rooktallon @FreakyFwoof it depends - not a "x per hour" rate. We have an agreement for server management, backups, monitoring, etc.

                1 Reply Last reply
                0
                • stux@mstdn.socialS stux@mstdn.social

                  @stefano Holy shit..

                  That required some digital balls right there

                  I do not have the patience you have sir, my respect!

                  stefano@mastodon.bsd.cafeS This user is from outside of this forum
                  stefano@mastodon.bsd.cafeS This user is from outside of this forum
                  stefano@mastodon.bsd.cafe
                  wrote sidst redigeret af
                  #70

                  @stux thanks. Yes, I'm quite patient, but sometimes my patience is not enough 😆

                  1 Reply Last reply
                  0
                  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                    A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                    Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                    I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                    So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                    Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                    #IT #SysAdmin

                    nick@treffen.geekyschmidt.comN This user is from outside of this forum
                    nick@treffen.geekyschmidt.comN This user is from outside of this forum
                    nick@treffen.geekyschmidt.com
                    wrote sidst redigeret af
                    #71

                    @stefano I think the price goes up, no?

                    1 Reply Last reply
                    0
                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                      A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                      Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                      I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                      So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                      Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                      #IT #SysAdmin

                      justine@snac.smithies.me.ukJ This user is from outside of this forum
                      justine@snac.smithies.me.ukJ This user is from outside of this forum
                      justine@snac.smithies.me.uk
                      wrote sidst redigeret af
                      #72
                      An unbelievable thing for folk to do and certainly would feel like a slap ( slop ) in the face.
                      1 Reply Last reply
                      0
                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                        A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                        Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                        I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                        So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                        Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                        #IT #SysAdmin

                        jeff@bluenoser.meJ This user is from outside of this forum
                        jeff@bluenoser.meJ This user is from outside of this forum
                        jeff@bluenoser.me
                        wrote sidst redigeret af
                        #73

                        @stefano I learned, way before LLM and spicy auto-complete were "things", to never shave my price without a shaving in scope too.

                        When I do fee estimates they are very detailed, most in my industry don't share that, but I do.

                        So if they ask me to "find" $500, I will ask where they want to cut back.

                        Most times they don't, and hire me anyway. When they don't, its not personal, they just have different priorities.

                        1 Reply Last reply
                        0
                        • jaz@toot.walesJ jaz@toot.wales

                          @stefano back when I was consulting I had two rates, one for going with me first, a higher one for going with someone cheaper and then coming back to me to fix it.

                          I was very clear and transparent and up front with potential customers on any first sales call. Some came back and paid the rate and turned into great customers, some didn't and I'm happy for both outcomes.

                          My go-to quote was "If you think hiring a professional is expensive, wait until you hire an amateur." (Red Adair)

                          timwardcam@c.imT This user is from outside of this forum
                          timwardcam@c.imT This user is from outside of this forum
                          timwardcam@c.im
                          wrote sidst redigeret af
                          #74

                          @jaz @stefano Yes, exactly that.

                          One should now have *three* tiers of rates:

                          Cheapest: I built the whole system from scratch.

                          Expensive: I "just finish off" this system that the under-bidder has "nearly completed".

                          Enough to retire on: I have a look at ANY system which has had ANY AI input (but without any promise that I, or indeed anyone else, can EVER fix it).

                          1 Reply Last reply
                          0
                          • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                            A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                            Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                            I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                            So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                            Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                            #IT #SysAdmin

                            crabbyit@infosec.exchangeC This user is from outside of this forum
                            crabbyit@infosec.exchangeC This user is from outside of this forum
                            crabbyit@infosec.exchange
                            wrote sidst redigeret af
                            #75

                            @stefano Not surprised. Every throw money at AI instead of knowledgeable people decision has backfired.

                            1 Reply Last reply
                            0
                            • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                              A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                              Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                              I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                              So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                              Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                              #IT #SysAdmin

                              crazyeddie@mastodon.socialC This user is from outside of this forum
                              crazyeddie@mastodon.socialC This user is from outside of this forum
                              crazyeddie@mastodon.social
                              wrote sidst redigeret af
                              #76

                              @stefano I think maybe you should take this as a learning experience. When someone asks you to reduce your pay to increase their own profit, but put it in mealy mouthed bullshit framing to manipulate your empathy, you'll recognize it for what it is and nope the fuck out BEFORE getting screwed.

                              Silver lining.

                              I probably would have ate that bullshit too. Thanks for sharing your lesson.

                              1 Reply Last reply
                              0
                              • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                #IT #SysAdmin

                                stefanhirsch@mastodon.socialS This user is from outside of this forum
                                stefanhirsch@mastodon.socialS This user is from outside of this forum
                                stefanhirsch@mastodon.social
                                wrote sidst redigeret af
                                #77

                                @stefano

                                that's pretty cheeky

                                1 Reply Last reply
                                0
                                • jan@social.eden.oneJ jan@social.eden.one

                                  @stefano @mat3 At least they had the good sense to not cancel your contract right away. But instead of the original rate, I would ask for the AI subscription costs added to the temporarily reduced rate.

                                  jztusk@mastodon.socialJ This user is from outside of this forum
                                  jztusk@mastodon.socialJ This user is from outside of this forum
                                  jztusk@mastodon.social
                                  wrote sidst redigeret af
                                  #78

                                  @jan @stefano @mat3

                                  I mean, knowing that someone is using ChatGPT to go in and monkey with their infrastructure makes it much more likely that they're going to screw it up in obscure, senseless, and harder to fix ways.

                                  That's a good argument for charging then a higher rate. "Working along side GenAI" is a higher-tier service - I'll provide it, but it costs.

                                  1 Reply Last reply
                                  0
                                  • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                    A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                    Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                    I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                    So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                    Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                    #IT #SysAdmin

                                    3dcandy@mastodon.social3 This user is from outside of this forum
                                    3dcandy@mastodon.social3 This user is from outside of this forum
                                    3dcandy@mastodon.social
                                    wrote sidst redigeret af
                                    #79

                                    @stefano I have ditched a ton of clients for exactly these reasons this year

                                    1 Reply Last reply
                                    0
                                    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                      @zleap people think they can replace competence and experience with AI, without knowing what they're doing. This way, they're causing a lot of damage, because the AI will always have an apparently perfect solution. Apparently is the key, here.

                                      mr_gharice@mastodon.socialM This user is from outside of this forum
                                      mr_gharice@mastodon.socialM This user is from outside of this forum
                                      mr_gharice@mastodon.social
                                      wrote sidst redigeret af
                                      #80

                                      @stefano
                                      AI doesn't have any understanding. Depending on the context, it pieces things together in the way most likely to provide a solution to the problem. And normally you can work with it. But there is no understanding of the problem. Also many critics don't get this.
                                      Don't get me wrong—I use it, and it makes my work easier in many ways. But there are still those moments where the result is total BS and where you need to understand it to know that it is BS.
                                      @zleap

                                      1 Reply Last reply
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                                      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                        @jan @mat3 they didn't cancel it because we have also backups, monitorings, etc. - and they can't replace them with the AIs. But I'm more and more convinced I'm going to interrupt this contract ASAP. When trust is gone, I stop being comfortable.

                                        educoder@mastodon.onlineE This user is from outside of this forum
                                        educoder@mastodon.onlineE This user is from outside of this forum
                                        educoder@mastodon.online
                                        wrote sidst redigeret af
                                        #81

                                        @stefano @jan @mat3 that's a good idea, because it's likely you'll end up arguing with them about some nonsense the token generator spewed out which they then make you responsible for. Get out of there before they try to pin the responsibility for their own foolishness on you.

                                        1 Reply Last reply
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                                        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

                                          A few months ago, a client asked me to shave about €200 a month off our agreement. "We’re trying to cut back on expenses", he said, "to boost our cash flow." I was hesitant, but hey, I agreed.

                                          Fast forward to this morning: one of his team members calls me asking for help because - and I quote - "both Claude and ChatGPT are giving me answers that just don't feel right."

                                          I asked for a little context, only to find out they had upgraded to the top-tier plans for both AIs so they could "solve problems on their own without bothering me."

                                          So, I dropped my client a line: we either revert to our original agreement, or we wrap up this collaboration effective immediately.

                                          Asking me for a discount just to throw far more money at AI subscriptions - only to call me anyway when the bots fail - is, to say the least, a slap (or slop?) in the face.

                                          #IT #SysAdmin

                                          michaels@mas.toM This user is from outside of this forum
                                          michaels@mas.toM This user is from outside of this forum
                                          michaels@mas.to
                                          wrote sidst redigeret af
                                          #82

                                          @stefano unfortunately, all clients are using some sort of AI system - and it's worse when they use the free plan without logging in.

                                          1 Reply Last reply
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