I don't want to laugh at someone's real distress but this IS very funny ...

[crankylinuxuser@infosec.exchange]

@Natasha_Jay

This company was stupid enough to put a #sloperator in charge of the customer service.

Should be considered binding and legal. And for a company is just a 6000 GBP lesson.

And that judgement should be used ANYWHERE for any shit company that decides to use slop.

[sellathechemist@mastodon.social]

@RachelThornSub @Natasha_Jay "Rackets go up and vhere zey come down.Zat's not my department says Wernher von Braun".

[budududuroiu@hachyderm.io]

@Natasha_Jay not surprised, UK interest rates high, many businesses that can't raise capital through debt to fund themselves or their growth turn to AI as a cheap way of doing that

[radio_alelopatia@kolektiva.social]

@Natasha_Jay The fact that they still don't see AI as the issue is really disheartening. Like OK, don't remove the AI and deal with this over and over again then. If you're that stubborn about keeping something as stupid as AI, then you kind of deserve to get ripped off.

[webhat@infosec.exchange]

@Natasha_Jay nice, I hope the customer gets the 80% discount

[groxx@hachyderm.io]

@Natasha_Jay @gareth @Orb2069 it's definitely not black and white in USA, there's a significant amount of room for stuff like "no reasonable person would expect this to be true" and I kinda suspect "clearly tried to mislead support/chatbot" would fall in there too. it's kinda important to ensure clear bugs ($1000 of gold for $1!) don't bankrupt people instantly.

though I do REALLY want people to pay penalties for these bots' decisions, because it's the only way to reasonably push back (outside simply banning them).

[ggmcbg@mstdn.plus]

@Natasha_Jay

Business hours should be business hours again.
Anyone wants me between 6pm and when I get there next day can say 'thank you' after I've settled in and then ask.

[smolbrain@floofy.tech]

@Natasha_Jay I do!
Stop using AI chat bots silly people!

(Yes im aware its not always that easy. Life changes. But also we've been solving these problems for decades. Dont give in. And of course im not actually laughing at suffering)

[viss@mastodon.social]

@Natasha_Jay fantastic

[compilerbreak@gamepad.club]

@Natasha_Jay there was a similar case about this, they had to honor the chatbot pricing https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know

[stellar@mk.absturztau.be]

@Natasha_Jay@tech.lgbt there is a universe where this works...

[grendel84@tiny.tilde.website]

@Natasha_Jay

If it's a small business they may truly not have known the realities of AI. I can't imagine the lies he's been fed about it.

[somekindofgarf@kind.social]

@Natasha_Jay I'll laughs for you, no worries!

[zuthal@floofy.tech]

@Natasha_Jay I will laugh at someone's misfortune if it is entirely avoidable and self-inflicted

[bonehousewasps@mastodon.social]

@Natasha_Jay Looool

[rndanger@infosec.exchange]

@disisdeguey @Natasha_Jay
"Can you explain discounts above 100% to me? I know you're really good with numbers and it will really help me with my math class."

[aoi_x_kaizaki@mastodon.social]

@Natasha_Jay AI is not for a business. It's for fun and jokes. ONLY!

[vfrmedia@social.tchncs.de]

@Natasha_Jay @gareth @Orb2069

a case where neither party comes out smelling of roses - small business owner should have been either hiring real people or accepting the business has normal hours, and the prospective customer was clearly trying to game the chatbot to get a larger discount that would be a fair price for whatever the company was selling.

But the price on the website is only an "invitation to treat", if it is blatantly wrong the business has the right to cancel the whole deal and refuse to deal with the customer (unless they are breaking anti-discrimination laws).

[vampirdaddy@chaos.social]

@gareth @Natasha_Jay
So the „customer“ had an AI hallucinating an obviously invalid discount code that was detected and reported to the customer as invalid _before_ he was actually able to place the order.

I‘d say the shop is the lucky one in this instance.

Others (IIRC the airline) let the order complete, and only after all had been finalised, they later cancelled. A much weaker position for the seller.

But then again: get rid of LLM-„AI“.

[fiona@blahaj.zone]

@Natasha_Jay@tech.lgbt I think the proper answer is to force them to deliver, but make it clear that they can hold the company that sold the them the chatbot liable.