@JosephMeyer oops - good choice with Linux Mintthe lower cable looks a bit like a data bus for the hard drive... but normally it has more connections...how old is the computer ?the above cable looks like the means cable... but normally they are smaller and a bit differentI boost it ... not the great nerd either...

@davidtheeviloverlord The thing is doing what it is intended to do. Stop people from getting through to customer service. For everyone who wades through the infuriating process to actually get someone, three people give up in frustration. They reduce customer support costs by 75%. Simple.