I was a 911 dispatcher for a decade.
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant @mttaggart I called non emergency 911 to report a cow loose in a residential area a few weeks back and was met with a voice chatbot
it didn’t understand me when trying to explain about the cow, so i hung up
a human dispatcher called me back 10 mins later
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
This call happened more than twenty years ago, and I didn't take it.
The calltaker who did was brilliant, because it took her exactly one repetition, only one missed beat, to understand what the call really was.
We spent several hours in training *just* dissecting, sitting with, and understanding that one call, because the concept behind it was so important.
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@neurovagrant @mttaggart I called non emergency 911 to report a cow loose in a residential area a few weeks back and was met with a voice chatbot
it didn’t understand me when trying to explain about the cow, so i hung up
a human dispatcher called me back 10 mins later
@SecureOwl
I have to say, this story MOOOOOOOved me
@neurovagrant @mttaggart -
@SecureOwl
I have to say, this story MOOOOOOOved me
@neurovagrant @mttaggart@chillybot @SecureOwl @neurovagrant @mttaggart Udderly fantastic pun.
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@chillybot @SecureOwl @neurovagrant @mttaggart Udderly fantastic pun.
@cR0w @chillybot @SecureOwl @neurovagrant @mttaggart Really milking it.
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@cR0w @chillybot @SecureOwl @neurovagrant @mttaggart Really milking it.
@trashpanda @cR0w @chillybot @neurovagrant @mttaggart this is a serious thread, how dairy you
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@trashpanda @cR0w @chillybot @neurovagrant @mttaggart this is a serious thread, how dairy you
@SecureOwl @trashpanda @chillybot @neurovagrant @mttaggart Don't BULLy them, Mike.
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@trashpanda @cR0w @chillybot @neurovagrant @mttaggart this is a serious thread, how dairy you
@SecureOwl @trashpanda @cR0w @chillybot @neurovagrant @mttaggart don't have a cow, man
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This call happened more than twenty years ago, and I didn't take it.
The calltaker who did was brilliant, because it took her exactly one repetition, only one missed beat, to understand what the call really was.
We spent several hours in training *just* dissecting, sitting with, and understanding that one call, because the concept behind it was so important.
I want to know how many caller's lives are worth not having to hire human 911 dispatchers, or pay them a decent wage.
Because this will kill people. Not get people killed. AI use in 911 answering will actively kill people.
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@SecureOwl @trashpanda @cR0w @chillybot @neurovagrant @mttaggart don't have a cow, man
@tyzbit
I don't mean to start a beef with anyone
@SecureOwl @trashpanda @cR0w @neurovagrant @mttaggart -
@tyzbit
I don't mean to start a beef with anyone
@SecureOwl @trashpanda @cR0w @neurovagrant @mttaggart@chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart Just steer the other way and we're cool.
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant A person calling 911 is also potentially in the worst point of their lives. Many of said points will fuck up peoples minds.
A 911 opperator has to get a caller from "ramble" to "I am covered in blood" to "I've been stabbed" during a time where blood is not in their head. I doubt AI can navigate that.
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@chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart Just steer the other way and we're cool.
@cR0w @chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart This whole thing really needs to be put out to pasture
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@cR0w @chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart This whole thing really needs to be put out to pasture
@huronbikes @chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart You're right. It's getting cheesy.
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@huronbikes @chillybot @tyzbit @SecureOwl @trashpanda @neurovagrant @mttaggart You're right. It's getting cheesy.
@cR0w @huronbikes @chillybot @tyzbit @SecureOwl @neurovagrant @mttaggart You beat me to it. Was just typing this. Lol
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This call happened more than twenty years ago, and I didn't take it.
The calltaker who did was brilliant, because it took her exactly one repetition, only one missed beat, to understand what the call really was.
We spent several hours in training *just* dissecting, sitting with, and understanding that one call, because the concept behind it was so important.
@neurovagrant How the fuck will AI know what the drunk local in distress is referring to when they call in and use local descriptions for locations and you're rural enough that geolocation of calls sucks rancid ass through a straw?
Sorry about the language but really not sorry at all, AI for 911 is *stupid*.
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@generalx @trashpanda @cR0w @huronbikes @chillybot @tyzbit @SecureOwl @mttaggart they're pretty well-done, though
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@generalx @trashpanda @cR0w @huronbikes @chillybot @tyzbit @SecureOwl @mttaggart they're pretty well-done, though
@neurovagrant @generalx @trashpanda @cR0w @chillybot @tyzbit @SecureOwl @mttaggart only if you have a steak in the matter
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@neurovagrant @generalx @trashpanda @cR0w @chillybot @tyzbit @SecureOwl @mttaggart only if you have a steak in the matter
@huronbikes @neurovagrant @generalx @trashpanda @cR0w @chillybot @tyzbit @SecureOwl This was the correct choice
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@huronbikes @neurovagrant @generalx @trashpanda @cR0w @chillybot @tyzbit @SecureOwl This was the correct choice
@mttaggart @huronbikes @neurovagrant @generalx @trashpanda @chillybot @tyzbit @SecureOwl Tapping out already? Is it pasture bedtime?
