I was a 911 dispatcher for a decade.
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@neurovagrant I just finished reading Careless people which is a totally unsurprising but trashy book about the choices made by Facebook when their product clearly has the potential to and then did kill people. Per the title, they just did not care. Although it would be more correct to say that they cared about other things, like stock price and growth rates more. It took me most of my 20s/30s to wrap my head around the fact that these people were not just dumb or racist or lazy or anything other than actively malicious. Because they don’t think of most people as people.
ETA: actually it was more like my 30s since it probably started with the first Trump presidency.
@irene @neurovagrant I would not call it trashy. One assumes that the editors and publishers were aware of the difficulties to come. I’d say the prose is fine given the strength of will just to put it out there.
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I want to know how many caller's lives are worth not having to hire human 911 dispatchers, or pay them a decent wage.
Because this will kill people. Not get people killed. AI use in 911 answering will actively kill people.
@neurovagrant This seems like the massively important point to hammer home as often(and as loudly and publicly) as possible.
There might be some genuine kool-aide drinkers out there(who still shouldn't be allowed near important things); but more than a few "AI" initiatives are pretty cynical exercises in people trying to get away with adjusting spending to match how much they care; and that's not something you want people to get the benefit of the doubt for.
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@generalx @trashpanda @cR0w @huronbikes @chillybot @tyzbit @SecureOwl @mttaggart they're pretty well-done, though
@neurovagrant @generalx @trashpanda @cR0w @huronbikes @chillybot @tyzbit @SecureOwl @mttaggart a lot of rare talent
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant yeah people will die if they replace operators with AI, and the people who made those decisions will have blood on their hands.
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
Easy Peasy...
The so-called "AI" will simply dispatch SWAT any time a pizza is ordered on a 911 call...
Why is this difficult??
FFS.
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️
🫏
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant automatic voice calls are already annoying. I can’t understand anyone who wants to add onto that.
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
The people funding & enabling AI want the wife beating, marital murder/suicide, & child abuse.
Male supremacy is demonstrated through a hierarchy that preserves impunity, entitlement, & unearned privilege.
https://www.dailykos.com/stories/2026/3/13/2373061/community/republican-sexual-predators-abusers-and-enablers-pt-61/Support the GOP & get a DOJ investigation closed.
https://www.christianitytoday.com/2025/03/southern-baptist-doj-investigation-abuse-ends/https://newrepublic.com/post/210178/maga-congressman-miller-accused-beat-ex-wife
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant I don’t know how much 911 operators get paid, but it’s not enough.
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The people funding & enabling AI want the wife beating, marital murder/suicide, & child abuse.
Male supremacy is demonstrated through a hierarchy that preserves impunity, entitlement, & unearned privilege.
https://www.dailykos.com/stories/2026/3/13/2373061/community/republican-sexual-predators-abusers-and-enablers-pt-61/Support the GOP & get a DOJ investigation closed.
https://www.christianitytoday.com/2025/03/southern-baptist-doj-investigation-abuse-ends/https://newrepublic.com/post/210178/maga-congressman-miller-accused-beat-ex-wife
Child abuse is a polite way of saying these people are pedophile child rapists.
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant I definitely agree with the point you are making.
Emergency service call dispatchers definitely should not be replaced by AI tech, the human presence is still absolutely essential.
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I want to know how many caller's lives are worth not having to hire human 911 dispatchers, or pay them a decent wage.
Because this will kill people. Not get people killed. AI use in 911 answering will actively kill people.
@neurovagrant
Sounds like an exceptionally stupid idea to get the machine that can't even properly take drive-thru food orders right to manage emergency calls.There's already enough complexity with emergency services. Just getting the right people (fire, ambulance, police) to a particular location with the proper situational information quickly is enough of a challenge.
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Child abuse is a polite way of saying these people are pedophile child rapists.
They definitely support a culture of rape & child abuse, possibly because their own childhoods said violence & abuse was "normal" & saw it as a way to assert identity in a group.
https://www.childrenssociety.org.uk/what-we-do/blogs/protecting-children-from-misogyny-manosphere
https://www.texasmonthly.com/news-politics/quiet-collapse-southern-baptist-convention/
The mistreatment of "their inferiors" is a hallmark characteristic of Christian nationalism, white supremacy, & male privilege.
https://imprintnews.org/opinion/white-privilege-in-child-welfare-what-racism-looks-like/44662
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant The really cool thing here is that before I get to hear how an AI is going to be the last thing I hear when I dial 911 during my heart attack, I get to learn that if I'd made it even a decade ago it would have been recorded and sold to a foreign whoever so they could do whatever the fuck they want with my last words. "My" government already allowed, participated, and profited by this shit.
Every day I learn more and more that I'm just fucking food and so is everyone I care about.
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Easy Peasy...
The so-called "AI" will simply dispatch SWAT any time a pizza is ordered on a 911 call...
Why is this difficult??
FFS.
️️🫏@lupus_blackfur @neurovagrant @alex Someone willing to sully themselves should just go ask AI what it is going to do about that since it's the one that will be coding the solution.
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@neurovagrant The really cool thing here is that before I get to hear how an AI is going to be the last thing I hear when I dial 911 during my heart attack, I get to learn that if I'd made it even a decade ago it would have been recorded and sold to a foreign whoever so they could do whatever the fuck they want with my last words. "My" government already allowed, participated, and profited by this shit.
Every day I learn more and more that I'm just fucking food and so is everyone I care about.
@neurovagrant Oh. Two years. That's not fun but doesn't leave me feeling like I've been just stupid as fuck and blind my whole life.
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I want to know how many caller's lives are worth not having to hire human 911 dispatchers, or pay them a decent wage.
Because this will kill people. Not get people killed. AI use in 911 answering will actively kill people.
@neurovagrant Holy shit. This was my career and I cannot even.
I remember calls that went both ways. Ones where tone of voice and evasive answers sent up red flags. Another where someone called yelling they'd been robbed, and it was the fact they sounded utterly pissed that clued me off (it was a civil dispute with a cab driver, not an emergency).
How the hell would an AI understand when someone talking suddenly starts screaming incoherently?
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@neurovagrant Oh. Two years. That's not fun but doesn't leave me feeling like I've been just stupid as fuck and blind my whole life.
@neurovagrant Two years ago puts this in Biden admin. Further, Seattle is blue as fuck even if some of the surrounding area just ain't.
So I'm curious as hell how this has been spaghettied into legality. Here's part of it:
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RE: https://dair-community.social/@alex/116977123749133116
I was a 911 dispatcher for a decade.
To really understand how absolutely terrible an idea it is to have AI answer 911 calls, I'll present you with a single real-life call:
Upon answer, the caller calmly began ordering a pizza. Large, pepperoni. Side order of chicken wings. To be delivered promptly.
The only sign the caller gave that things were amiss? She rather ignored the first few questions from the calltaker.
Because she was being physically abused, had already been beaten, and her abuser was *IN THE ROOM* listening to her order pizza.
Tell me how your AI is going to read between those lines.
@neurovagrant ai can be trained to do just that, perhaps even better than a human?
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@neurovagrant The really cool thing here is that before I get to hear how an AI is going to be the last thing I hear when I dial 911 during my heart attack, I get to learn that if I'd made it even a decade ago it would have been recorded and sold to a foreign whoever so they could do whatever the fuck they want with my last words. "My" government already allowed, participated, and profited by this shit.
Every day I learn more and more that I'm just fucking food and so is everyone I care about.
@neurovagrant I misheard. I thought they said the AI was being trained on the calls. I found other sources that said it was trained on audio streams but not that they were calls so I listened again.
It's also not necessarily that AI will be speaking but that it's the thing making the decision if I need help or not. I'll thankfully hear a human voice that doesn't give any shits and is just doing what the computer says.
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@neurovagrant @mttaggart I called non emergency 911 to report a cow loose in a residential area a few weeks back and was met with a voice chatbot
it didn’t understand me when trying to explain about the cow, so i hung up
a human dispatcher called me back 10 mins later
@SecureOwl @neurovagrant @mttaggart clearly on the horns of a dilemma…
