70.5% of Starbucks baristas are women.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl@mstdn.social this “deep acting” demand/job requirement is especially disgusting while Starbucks continues to engage in union busting. According to the company, a barista must realign their internal feelings so they can “authentically express” a positive feeling (and be fired if not), but they’re not allowed to unionize? They’re not allowed to feel their own feelings about working conditions? They must manipulate themselves psychologically but cannot ask for better pay?
Forced to care about random customers, but not allowed to care for themselves or their coworkers?
Starbucks is disgusting. -
70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl@mstdn.social
So they have to be J/Kpop idol-like giving out fan service with the company products they sell.
What's next - pitting them against each other in fake challenges while the pumpkin spice venti is being assembled and having the customers vote for who they think won before paying?
Or were they going more for the art student/between roles actor creative? Cos that just stinks of "have a nice day?" in a kooky font. -
70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl
for sure, every lonely guy is going to take all of these with a grain of saltAnd not fixate
/J
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl unacceptable.
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@amydiehl@mstdn.social this “deep acting” demand/job requirement is especially disgusting while Starbucks continues to engage in union busting. According to the company, a barista must realign their internal feelings so they can “authentically express” a positive feeling (and be fired if not), but they’re not allowed to unionize? They’re not allowed to feel their own feelings about working conditions? They must manipulate themselves psychologically but cannot ask for better pay?
Forced to care about random customers, but not allowed to care for themselves or their coworkers?
Starbucks is disgusting. -
@RedKoba @amydiehl @quixoticgeek The problem isn’t autism — I know plenty of neurodivergent folks who are lovely.
The problem is psychopathy and narcissism.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl i just want coffee. i don't need a pep talk.
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@RedKoba @amydiehl @quixoticgeek The problem isn’t autism — I know plenty of neurodivergent folks who are lovely.
The problem is psychopathy and narcissism.
@michaelgemar @RedKoba @amydiehl exactly.
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@quixoticgeek @michaelgemar @amydiehl
I was thinking about Altman or Musk, who are diagnosed autistics
Probably sociopaths too but there is no diagnosis yet
@RedKoba @quixoticgeek @michaelgemar @amydiehl Do not blame their behavior on autism. We are capable of having fucking morals.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl Do the suits not understand that forced smarminess is easily detectable and that customers like me actively avoid it?
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl do the costumers even want that?
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl I've been boycotting Starbucks since they destroyed the Coffee Connection, and that was 30 years ago. In all that time, I've never seen one single story about them to make me change my mind. That run continues uninterrupted.
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@RedKoba I think using ”autistic” as a general-purpose slur involving toxic behavior is way out of bounds. Please don't.
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@RedKoba @quixoticgeek @michaelgemar @amydiehl Do not blame their behavior on autism. We are capable of having fucking morals.
@Epic_Null @quixoticgeek @michaelgemar @amydiehl
Don't get me wrong, the autistic part was of the stereotype about being unable to understand other humans. We all know Sheldon Cooper is not real but that's how is portrayed in the collective imagination
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@RedKoba I think using ”autistic” as a general-purpose slur involving toxic behavior is way out of bounds. Please don't.
@timbray @RedKoba @michaelgemar @amydiehl agreed.
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@RedKoba @michaelgemar @amydiehl @quixoticgeek well that's pretty goddamned offensive. Not to mention patently false.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl it’s been this way there for years, I left in 2019. the last 1.5yrs there is when they really started cranking this stuff up big time
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@amydiehl Didn't these C-suite bozos watch Office Space back in the day? It's Jennifer Anniston's character not having enough flair all over again!
... According to Reddit, that film is the reason TGI Friday staff stopped having to do similar.
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@RedKoba I think using ”autistic” as a general-purpose slur involving toxic behavior is way out of bounds. Please don't.
@timbray @RedKoba @amydiehl @quixoticgeek Absolutely.
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70.5% of Starbucks baristas are women. Starbucks now requires them to perform additional emotion labor by writing a personal message on customers' cups. If not sufficiently nice, they are disciplined. They must perform friendliness but make it look spontaneous. https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926
@amydiehl Sounds like a job for AI
