My brother-in-law's laptop stopped working.
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@davidtheeviloverlord I still have an unresolved case with Microsoft where I basically get bounced between the online 'help', which tells me to call a specific number, where a robot refuses to understand me and put me through to a human.
Absolutely infuriating.
@sindarina @davidtheeviloverlord Maybe try answering in Klingon?
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My brother-in-law's laptop stopped working. It's under warranty. So he called #Dell.
"Hi! I'm your A.I. assistant. Before I can help you, you have to read me a tiny number from the back of your laptop."
He can't read it, he's blind.
I read it.
The "A.I" has one job. It is very bad at it.
I read it out 20 times before the machine got it right.
In the middle of this debacle, I asked the "A.I." to put me through to a person.
"I can't do that until you read me the number."
The thing is doing what it is intended to do. Stop people from getting through to customer service. For everyone who wades through the infuriating process to actually get someone, three people give up in frustration. They reduce customer support costs by 75%. Simple.
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J jwcph@helvede.net shared this topic
